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Date/Time: Fri, 26 Apr 2024 04:01:57 +0000

How to Post a Message for Support

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[2020-09-22 13:42:48] #1 [Go To First Post]
Eunike Auer - Posts: 1
Please help me! I can no longer open my data. Can you tell me what the problem is? Thanks in advance! Sincerely, Eunike Auer

[2020-09-22 14:23:56] #2 [Go To First Post]
John - SC Support - Posts: 31131
We need more information on what exactly is happening along with your message log. Use these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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