Support Board

Date/Time: Tue, 04 Nov 2025 19:40:30 +0000

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[2020-09-22 14:23:56] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 42769
We need more information on what exactly is happening along with your message log. Use these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing