Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 00:22:24 +0000

How to Post a Message for Support

Using Denali Realtime Data and still getting delayed data

View Count: 468

[2020-09-16 12:17:25] #1 [Go To First Post]
JDtheEntity - Posts: 1
I recently signed up for denali realtime data but when I check my charts my data is 10 minutes delayed. Why is this happening? I should be getting realtime intraday data. Is there something that I am doing wrong?

[2020-09-16 14:18:30] #2 [Go To First Post]
John - SC Support - Posts: 30976
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a trading account but you still want to have the real-time data from the Denali Exchange Data Feed, then we recommend this solution: Easy Solution to CME Funded Trading Account Requirement Additionally, your agreements for the Denali Exchange Data Feed have been rejected, since you did not enter a trading service, but you specified yourself as a Non-Professional. You will need to complete these again and enter your trading account information. You can access the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: