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Date/Time: Thu, 28 Mar 2024 22:19:26 +0000



March 2021 contracts

View Count: 494

[2020-09-14 12:10:14]
User111602 - Posts: 17
Hi, I have a problem with downloading data for F.US.EPH21 contract (and more index future for that matter too). It shows up on my symbol list but when I try to open intraday chart with it gives me error like no such instrument for download. I already contacted cqg but they say the symbol is ok on their side. Cant figure out whats up with it. Could you please help solve this issue? Thank you.
[2020-09-14 16:12:55]
John - SC Support - Posts: 30444
Attach your Message Log per these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-14 16:43:12]
User111602 - Posts: 17
I have just sent log for analysis through "Send to Analysis" on my message log.
[2020-09-14 18:27:00]
Sierra Chart Engineering - Posts: 104368
Data is not maintained for that symbol yet for CQG but we will add support for that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-09-14 18:58:23]
User111602 - Posts: 17
Thank you very much, can I ask when aprox. its going to be added?

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