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custom symbols in denali does not work anymore

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[2020-09-08 12:46:01] #1 [Go To First Post]
User647730 - Posts: 14
Hello SC team, got a problem since a few days, all my customs symbols that use the "Uses Formula Operators" option does not work anymore, they are stuck in "waiting to download historical data" or "downloading historical data.Bars may not appear until done" Example : {usd-x}*{6JU20_FUT_CME} usd-x and 6JU20_FUT_CME work separatly.. that use to works perfectly till now Thanks in advance if you have any idea, by the way i use denali exchange Zak PS : something that i noticed is the "FSE" showing at the end of the symbol in the chart for those symbols that does not work anymore..

[2020-09-08 16:06:53] #2 [Go To First Post]
User41683 - Posts: 37
Same here. BTW It is FSC behind the symbol. Date Time Of Last Edit: 2020-09-08 16:11:25

[2020-09-08 16:16:55] #3 [Go To First Post]
User647730 - Posts: 14
Hi User41683, thanks, do you remember since then you got the issue ? Also i confirm you that on my side it FSE, dunno at all what that means. Regards Zak

[2020-09-08 16:20:37] #4 [Go To First Post]
User41683 - Posts: 37
Zak, I'm not sure. Maybe it has to do with the new time data (milliseconds). Just guessing.

[2020-09-08 21:57:58] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to the information here about this: Custom Calculated Symbols: Historical Data Download Taking Long Time to Complete Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-09 09:41:37] #6 [Go To First Post]
User647730 - Posts: 14
hello support team, i did follow the instructions, please see below some pictures but unfortunatly it is still not working for me. I do not know if User41683 gpot the same experience. the strange thing is that it was working well since i jhave sierrachart and all stopped strauight but just cannot recall if it was following of an update, and i never modified any data settings exept the one to connecte denali when i switched to it. https://prnt.sc/ue60q0 cust symbol not working blank page https://prnt.sc/ue645q settings for above cust symbol with uses formula setted to yes https://prnt.sc/ue6187 cust symbol not working and stuck in 2 of september https://prnt.sc/ue63ma settings for above cust symbol with uses formula setted to yes https://prnt.sc/ue61x1 independant symbol part of the custom symbol above working well https://prnt.sc/ue6aea independant symbol part of the custom symbol above working well https://prnt.sc/ue62cc max historical intraday days to dowload modified following your recommandation If you can help guys it would be helpfull Best regards zak Date Time Of Last Edit: 2020-09-09 09:42:01

[2020-09-09 10:13:28] #7 [Go To First Post]
User41683 - Posts: 37
Morning Zak, Yes, it worked for me. I will tell you what I did. - Disconnect your data feed. - Close all your chartbooks you have open (if any). - Go to File >> New/Open Intraday Chart. - Type in the Search box the symbol/symbol contract you want to delete. - I changed in the Data/Trade Service Settings the Max Intraday days to 30 and 15. - Connect your data feed again.

[2020-09-09 10:53:50] #8 [Go To First Post]
User647730 - Posts: 14
Hi User41683, thanks for your reply and happy that it works for you! For my part, i feel a bit studpid lol I do believe that i did exactly what is recommanded, and also did your recommandation twice, but still nothing on my side, those custom symbols does not want to work anymore :( something is blocking the process but don't know what .. Regards Zak

[2020-09-09 11:39:55] #9 [Go To First Post]
User647730 - Posts: 14
Hi support team, sorry to take you out your time, I did it again following the support recommandation and i even put only one day on the max historical intraday days to download Still stuck on waiting download historical data, someting wrong in my settings somewhere. Dont know what to do next, maybe an downgrade to the previous version? Regards Zak https://prnt.sc/ue8lcs

[2020-09-09 11:49:46] #10 [Go To First Post]
User41683 - Posts: 37
Hey Zak. Since you have Denali data feed, have you tried as service SC Data - All Services [data]? Date Time Of Last Edit: 2020-09-09 11:50:16

[2020-09-09 12:09:41] #11 [Go To First Post]
User647730 - Posts: 14
Hi User41683 thanks for the suggestion, highly appreciated ! I just tried, all went blank and it disconnected me from the "sc futures order routing/data" from where i am usually connected with the hep of sierra support when i did subscribe. Again, i have never edit anything, all worked very well and smoothly till now, all instruments still working, only my customs symbol are buggy. Best regards Zak

[2020-09-09 19:50:01] #12 [Go To First Post]
User647730 - Posts: 14
Hello again User41683, sorry to bother, nothing resolved till now.. Just one question : when you did you process did you delete all your instruments or just the custom symbols ? just wondering . Thanks Best regards Zak

[2020-09-10 07:06:27] #13 [Go To First Post]
User41683 - Posts: 37
Zak, For instance if you do Treasury spreads like the FOB (4*ZFZ20 - ZBZ20), you have to remove ZFZ20 and ZBZ20. But you can only do that if first disconnect then you close all your chartsbooks and then delete these contracts.

[2020-09-10 09:06:54] #14 [Go To First Post]
User647730 - Posts: 14
User41683 morning ! you are the ONE, many thanks for your help Solved. My Best Regards Zak

[2020-09-14 10:39:50] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you still need help here? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-14 18:52:23] #16 [Go To First Post]
User647730 - Posts: 14
Hi Sierra support, it is all sorted and work well. thanks indeed for your help best Regards Zakari

[2020-09-14 23:49:53] #17 [Go To First Post]
User220914 - Posts: 239
I am having the exact same problem but i dont understand what you mean by deleting my underlying symbols? can you kindly explain please this is deiving me nuts. i am getting the same exact thing where most if not all of my customs pread symbols are not working thanks in advance and i have upgraded to the most recent version

[2020-09-15 00:04:33] #18 [Go To First Post]
User220914 - Posts: 239
one more question please how do you make a custom spread symbol continuous? I tired it multiple different ways and it did not work thanks in advance

[2020-09-15 16:58:48] #19 [Go To First Post]
User647730 - Posts: 14
Hi User220914, if you do follow exactly all the advices above you should resolve this problem as i did. Please follow Custom Calculated Symbols: Historical Data Download Taking Long Time to Complete and the advice of User41683 : " - Disconnect your data feed. - Close all your chartbooks you have open (if any). - Go to File >> New/Open Intraday Chart. - Type in the Search box the symbol/symbol contract you want to delete. - I changed in the Data/Trade Service Settings the Max Intraday days to 30 and 15. - Connect your data feed again." and : "For instance if you do Treasury spreads like the FOB (4*ZFZ20 - ZBZ20), you have to remove ZFZ20 and ZBZ20. But you can only do that if first disconnect then you close all your chartsbooks and then delete these contracts." please keep us updated Regarding your last question i would advice you to create a specific thread, i would like to be able to have a continuous symbol (automatic rollover ?) on my custom symbol too. Best Regards Zak

[2020-09-18 10:30:26] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
one more question please how do you make a custom spread symbol continuous? This is not supported. i am getting the same exact thing where most if not all of my customs pread symbols are not working We have added to some indicators on the chart displayed after the Custom Calculated Symbol indicating the state of the calculation. We are documenting these later today. After the symbol do you see [FSE]? This indicates the symbol is not calculating and there is either an error or no market data available. But to make sure you are seeing the correct state, update to prerelease 2170. Instructions: Software Download: Fast Update When you have a problem, do you see a Downloading Historical Data message on the chart? If so, the downloading status will be shown in the Message Log: Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-18 10:31:22

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