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Direct MessagesDate/Time: Fri, 19 Apr 2024 11:55:55 +0000
Version 2159 64-bit not responding
View Count: 548
| [2020-09-07 17:04:35] |
| User889653 - Posts: 7 |
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I just updated to ver 2159, recompliled all custom systems/indictors and now my SC 64 will not load. Worked perfectly before the update. 32 bit works fine but 64 stalls then says not responding every time I try to open. Are there any solutions to this issue? Or any reasons someone can give me as to why this would occur? Thank you.
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| [2020-09-07 21:58:11] |
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The first thing to do is to see if you can run Sierra Chart in Safe Mode. This rules out the custom studies as being the cause of the issue. Refer to the following instructions for how to run in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If you are still having a problem running in Safe Mode, then let us know here. Otherwise, there is a problem with one of your custom studies and you will need to figure out which one is the cause of the problem. Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-07 22:19:32] |
| User889653 - Posts: 7 |
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I am able to run in safe mode. I have disabled open files on startup. I'm able to open SC. I have MBoxWave Custom studies that I have been using, and it looks like every time I try to add one of the MBW studies SC locks up and does not respond. So the studies seem to be the issue. How do I troubleshoot this? these studies and they've been working fine up to now.
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| [2020-09-07 23:09:40] |
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There is no way for you to troubleshoot this. Only the developer can do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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