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Direct MessagesDate/Time: Mon, 06 May 2024 08:37:09 +0000
Connection limit Exceeded
View Count: 631
| [2020-08-23 23:40:46] |
| User94606 - Posts: 327 |
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I am running Sierra Chart from my laptop with Denali and I am getting the error below. Is there a limit on the connection? I have also sent the Message Log file. I am also have a concurrent connection from Sierra Chart with Interactive Brokers (using the Interactive Brokers data feed). SC Data - All Services | Received logon response. | 2020-08-23 19:36:34.411 SC Data - All Services | Server Name: SC Real-Time Server. | 2020-08-23 19:36:34.411 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-08-23 19:36:34.411 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2020-08-23 19:36:34.411 SC Data - All Services | Waiting for socket receive thread to end | 2020-08-23 19:36:34.411 DTC Client socket (2) | CloseSocket call. | 2020-08-23 19:36:34.412 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-08-23 19:36:34.412 SC Data - All Services | Disconnected from the server. | 2020-08-23 19:36:34.412 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2020-08-23 19:36:34.412 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-08-23 19:36:34.468 DTC Client socket (2) | Closed. | 2020-08-23 19:36:34.468 Date Time Of Last Edit: 2020-08-24 00:04:39
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| [2020-08-24 02:32:34] |
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If you are only using Sierra Chart from one computer, then reconnect all instances of Sierra Chart: File Menu: Procedure to Reconnect to the Data and Trade Servers Otherwise, only one computer is allowed unless you pay the exchange fees twice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-24 03:21:41] |
| User94606 - Posts: 327 |
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I had the desktop running Sierra Chart and using Interactive Brokers data feed. The 2nd computer was Sierra Chart and using Denali data fee. Are you saying that this scenario will not work even though there are 2 separate data fees?
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| [2020-08-24 03:44:50] |
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Based upon what you are saying you are actually using the Denali data feed twice. So you do have to pay exchange fees twice through Sierra Chart which you are not.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-24 03:52:36] |
| User94606 - Posts: 327 |
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So, the instance of Sierra Chart connecting to Interactive Brokers is also using Denali? The connection's Data/Trade Service is set to Interactive Brokers - see screenshot. It is not using SC Futures Order Routing/Data.
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 Data Trade Service Screenshot.jpg / V - Attached On 2020-08-24 03:51:54 UTC - Size: 131.65 KB - 188 views |
| [2020-08-24 10:08:48] |
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For an understanding of this, refer to the Connections section here: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-24 13:43:14] |
| User94606 - Posts: 327 |
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I understand the explanation provided. Can you please confirm if my desktop computer is using the Interactive Brokers data fee (see screenshot), is that considered one Denali connection?
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| [2020-08-25 04:52:55] |
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We have already given you the relevant documentation. If you are still asking, you really need to pay for another system which means paying for the exchange fee twice. You can do that from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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