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Date/Time: Tue, 04 Aug 2020 17:41:01 +0000



[Sticky] - Negative Services Balances Upcoming Change Effective July 25, 2020

[2020-07-17 19:42:24]
Sierra Chart Engineering - Posts: 88303 | Ending Date: 2021-04-05
Effective July 25, 2020 any Sierra Chart account with a negative service balance of more than -20 USD, as the result of order fill fees when using the Sierra Chart order routing service, will have Sierra Chart features deactivated until payment.

We will be putting out a system notification message about this. There are too many users with negative balances.

However, you will still have the ability to access your trading account and make trades, flatten positions, view orders and positions and balances through the web-based trading panel:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel

We will make sure the web-based trading panel is active for all accounts using the Sierra Chart Order Routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-07-17 19:43:21
[2020-08-04 00:09:00]
User950109 - Posts: 3 | Ending Date: 2020-08-31
These fees are not pulled from AMP Futures? Everything else is correct?
[2020-08-04 04:28:27]
User139520 - Posts: 14 | Ending Date: 2020-08-31
I have the same question like post #2. I have a futures account through AMP. This message regarding negative balance pops up when I open the SC platform. Though, AMP futures bills me for the order routing service and the advanced service package monthly. How do I resolve this?
[2020-08-04 04:51:53]
Sierra Chart Engineering - Posts: 88303 | Ending Date: 2021-04-05
You should not have been getting this message. Please restart Sierra Chart and let us know if you are no longer receiving that message.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-08-04 12:32:57]
User355030 - Posts: 78 | Ending Date: 2020-09-04
Honestly, I should be able to have these fees directly taken from my trading account...
[2020-08-04 13:11:56]
User950109 - Posts: 3 | Ending Date: 2020-08-31
I already put money into Sierra from paypal, it was only $10, can it get refunded back since I use AMP
[2020-08-04 17:20:52]
Sierra Chart Engineering - Posts: 88303 | Ending Date: 2021-04-05
Regarding post #5, who is your broker?

Regarding post #6 make this request here:
https://www.sierrachart.com/usercp.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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