Support Board
Date/Time: Wed, 02 Jul 2025 04:53:08 +0000
CQG Order Routing With Denali Data Feed
View Count: 1331
| [2020-07-14 16:08:33] |
| Stage 5 Trading - Posts: 155 |
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We have a new client who is set up with CQG order routing and live data from Denali. The client is reporting that when he loads a chart, all the historical data appears, but the charts do not update with new live data. I've attached a screenshot of the message log. The Data/Trade Service settings are set to the CQG Web API connection and "Allow Support for Sierra Chart Data Feeds" is checked. Is there something else the client needs to do to access the live data from Denali?
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Private File |
| [2020-07-14 20:25:32] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-15 16:18:02] |
| Stage 5 Trading - Posts: 155 |
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After seeing the full log file, we were able to fix the problem. We had to fix some settings in the client's Denali subscription. Thanks for your assistance.
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| [2021-03-25 14:40:36] |
| User724042 - Posts: 8 |
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Hello can you give more infos about how you solve the problem. I am facing to the same issue
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