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Date/Time: Fri, 07 Aug 2020 08:47:35 +0000

Can't connect to realtime chart FGBL

[2020-07-03 16:18:03]
User461803 - Posts: 1 | Ending Date: 2020-08-31
Can't connect to realtime chart FGBL
[2020-07-03 17:17:08]
Sierra Chart Engineering - Posts: 88421 | Ending Date: 2021-04-05
To begin with, you are not connected to any Real-Time data. It looks like you were wanting to get data from the CME Group, but there has not been a selection of the specific exchange desired.

You are also setup to have this billed through AMP, so let AMP know to complete the setup for the Denali Exchange Data Feed and let them know which Exchange(s) you want. You will find the list of exchanges here:

If you want to get Real-Time data for FGBL, then you would need to get the EUREX data feed. To do this, you would need to use the Sierra Chart Exchange Data Feed. You would need to pay for this directly to us (Sierra Chart) as AMP is not setup to perform billing for that data feed. Refer to the information here for the Sierra Chart Exchange Data Feed, including pricing and Setup Instructions:

In order to have both the CME and EUREX data, you would need to have both the Denali and the Sierra Chart Exchange Data Feeds active. You would then get a $12.00 USD credit to your account for each month in which both data feeds are active.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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