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Direct MessagesDate/Time: Thu, 25 Apr 2024 19:39:35 +0000
not getting Real data for CME (ES, NQ, YM)
View Count: 839
| [2020-07-02 02:04:55] |
| User237543 - Posts: 71 |
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URGENT! Starting from 1-7-2020, I m not able to get real data for CME futures. There was insufficient fund but I have paid and reactivated accordingly. but Still no real data. Can only see delayed data! Pls advise thx |
| [2020-07-02 02:44:13] |
| Sierra_Chart Engineering - Posts: 14090 |
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For the CME Group of exchanges you now need to activate and use the Denali Exchange Data Feed in addition to the Sierra Chart Exchange Data Feed: Denali Exchange Data Feed The first thing we need you to do is to complete the agreements: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when the agreements are done and we will give you the next step. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-02 09:31:53] |
| User237543 - Posts: 71 |
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thx for your help, I have signed all agreements.
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| [2020-07-02 14:41:34] |
| John - SC Support - Posts: 31117 |
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We have activated the Denali Exchange Data Feed for you along with the CME Group for Non-Professionals at $3.25 USD per month (this was the exchange you had activate previously). Since this is your first month on the Denali Exchange Data Feed, there are no fees you need to pay. Starting next month (August 1, 2020), the cost will be $25.00 USD per month for the data feed and $3.25 USD per month for the exchange fee. Since you have both the Denali Exchange Data Feed and the Sierra Chart Exchange Data Feed, you will also get a $12.00 USD credit to your account to offset the cost of having to use both feeds. If you want to make changes to the exchange(s) that you have active, you can do so on the page in the following link. Just be aware that any other exchanges that are activated will need to be paid for, in full, for the rest of the month in which you activate them, including this month. https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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