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Direct MessagesDate/Time: Fri, 26 Apr 2024 21:01:55 +0000
Missing the 'M' for data feed
View Count: 597
| [2020-07-01 14:54:53] |
| User275302 - Posts: 52 |
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Hello, I don't think I'm getting the real-time Denali feed or something... my data seems off and I don't see the 'M' next to the symbol at the top of my window. Thanks, James
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| [2020-07-01 15:08:02] |
| John - SC Support - Posts: 31159 |
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Exit from Sierra Chart and then login using the Force Login option. Refer to the information here for how to do this: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-01 15:18:49] |
| User275302 - Posts: 52 |
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That's not working... it's still signing me in without the M and the data is incorrect. I have version 2048, do I need to upgrade or something? Thanks.
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| [2020-07-01 15:28:39] |
| John - SC Support - Posts: 31159 |
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Is this in a Sub-Instance or in the main instance of Sierra Chart? You will not see the [M] indicator in a Sub-Instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-01 16:01:58] |
| User275302 - Posts: 52 |
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It's in the main instance. And it's definitely the wrong feed, it looks like it's probably IB's feed. I'm seeing 1000+ and 2000+ lots come across Time and sales plus the DOM is off and no M.
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| [2020-07-01 16:13:03] |
| John - SC Support - Posts: 31159 |
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Sorry, apparently we were seeing something incorrect. At this point, the exchange that you had selected is no longer active. The exchanges are billed on a monthly basis and are not pro-rated, and it looks like you activated it on June 28, in which case you paid the full amount for the month of June just for those last couple of days. It then tried to renew on July 1, but you did not have enough funds in your account. You need to have $10.40 USD in your account and then you can activate the exchange again. You can activate the exchange at the bottom of this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-01 16:15:44] |
| User275302 - Posts: 52 |
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Thanks.
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| [2020-07-01 16:19:18] |
| User275302 - Posts: 52 |
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Actually, quick question.... I need accurate market depth info for Treasuries too in addition to the ES/CME. Does that mean I need to enable the CBOT exchange? Thanks.
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| [2020-07-01 18:45:36] |
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You are also running an older version of Sierra Chart. You must update to the current version: Software Download: Fast Update The version you are running is going to be locked out over the weekend. Actually, quick question.... I need accurate market depth info for Treasuries too in addition to the ES/CME. Does that mean I need to enable the CBOT exchange? Thanks. Of course the answer to this is yes. If you are not sure, contact the exchange about their symbols and exchanges.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-01 18:46:16
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