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Direct MessagesDate/Time: Fri, 26 Apr 2024 03:50:24 +0000
Technical Issue with control bar
View Count: 625
| [2020-06-25 17:23:27] |
| User845052 - Posts: 75 |
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Hi, The first time I clicked this, it froze my chart for a minute while it loaded the option. The second time, it froze for a solid 5 minutes. I nearly had a heart attack because I hadn't saved my chart settings that I worked on for hours, and imagine if I had a live trade working. No such issue when configuring the button via the "customize control bar" option. Fix please, Thanks |
| [2020-06-25 17:38:08] |
| User845052 - Posts: 75 |
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Update: Technical Issue with control bar "configure button" option |
| [2020-06-26 02:51:41] |
| User845052 - Posts: 75 |
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Update: This happened when I clicked the option "set custom (drawing) tool" through "customize control bar" as well, turns out. Froze for a whole hour before dialog popped up. If I didn't have a reason to wait I could kill the task, and that did fix it for a couple of settings adjustments, but I had closed the program before and the issue did come back. No issue with SC freezing with anything else, so just something to bring to your attention. Thanks |
| [2020-06-26 05:57:05] |
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We are well aware of these Microsoft Windows operating system issues, which is where the problem is. The Microsoft Dialog Windows in Sierra Chart are garbage and we are actively working on replacing all of them. This is explained here as well as a temporary solution: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.40 - Dialog Windows Do Not Display Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-26 05:57:30
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