Support Board
Date/Time: Sun, 25 May 2025 09:01:32 +0000
[Locked] - RESOLVED: Known Current Historical Daily Data Download Failure Issue
View Count: 1698
| [2020-06-03 08:30:40] |
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We are aware of a problem involving the historical daily data from our data provider Barchart where their server is giving an error and not returning any data. We have provided details about it to them. Please do not post on this board about this issue. This is going to cause missing data in historical daily and higher timeframe charts, and existing data to not update and be old. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-03 11:19:08] |
| Adam Schwartz - Posts: 81 |
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When will this be fixed?
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| [2020-06-03 16:02:57] |
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This issue is now resolved. To update the Historical Daily charts, select this command: Edit Menu: Edit >> Download Data For All Historical Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-03 16:32:19
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| [2020-06-04 10:38:17] |
| User332203 - Posts: 20 |
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It does not appear to be resolved for all symbols. SAVE is missing daily candles after 5/29
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| [2020-06-04 11:30:00] |
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We do not observe this. Data is received all the way up until June 3 for that symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 11:31:33
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| [2020-06-04 12:05:55] |
| User332203 - Posts: 20 |
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Software version: 2088 64-bit | 2020-06-04 08:03:00.792 Primary Thread ID: 11972 | 2020-06-04 08:03:00.792 Usage end date: 2020-12-10 | 2020-06-04 08:03:00.792 Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 08:03:00.792 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-06-04 08:03:00.792 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-06-04 08:03:00.792 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 08:03:00.792 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-06-04 08:03:00.792 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-06-04 08:03:00.792 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-06-04 08:03:00.792 Received 1 data feed usernames. | 2020-06-04 08:03:00.792 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 08:03:00.792 Current selected Data/Trading service: DTC - Sub Instance | 2020-06-04 08:03:00.792 Custom symbol settings values: disabled | 2020-06-04 08:03:00.792 Chart Update Interval: 300 | 2020-06-04 08:03:00.792 Intraday Data Storage Time Unit: 2 | 2020-06-04 08:03:00.792 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-04 08:03:00.792 2020-06-04 08:03:00 Local computer time | 2020-06-04 08:03:00.792 2020-06-04 12:03:00 Local computer time in UTC | 2020-06-04 08:03:00.792 2020-06-04 08:03:00 Local computer time in SC Time Zone | 2020-06-04 08:03:00.792 2020-06-04 11:58:43 Server time in UTC | 2020-06-04 08:03:00.792 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-04 08:03:00.792 Program path: C:\SierraChart\SierraChartInstance_2\ | 2020-06-04 08:03:00.792 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2020-06-04 08:03:00.792 OS Version Number: 10.0 | 2020-06-04 08:03:00.793 Locale Setting: C | 2020-06-04 08:03:00.793 DLLs: DPdivergence_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WolfPackIndicators_64.dll | 2020-06-04 08:03:00.793 Added historical Daily data request for SAVE to the queue. | 2020-06-04 08:03:13.233 Triggering next historical data download in queue. | 2020-06-04 08:03:13.233 HD Request # 13 | Downloading Historical Daily chart data for SAVE. Starting date: 1970-06-05. Service: DTCSubInstance | 2020-06-04 08:03:13.234 HD Request # 13 | Using server: 127.0.0.1 port 11198 | 2020-06-04 08:03:13.234 Socket (2) | Creating socket. | 2020-06-04 08:03:13.234 Socket (2) | Connecting to IP: 127.0.0.1. | 2020-06-04 08:03:13.234 HD Request # 13 | Setting DTC encoding to Binary VLS | 2020-06-04 08:03:13.268 HD Request # 13 | Sending historical data logon request message. | 2020-06-04 08:03:13.268 HD Request # 13 | Requesting historical Daily data starting at 1970-06-05. | 2020-06-04 08:03:13.269 HD Request # 13 | Decompressing data. | 2020-06-04 08:03:13.269 HD Request # 13 | Receiving historical Daily data for SAVE starting at 2011-05-26 | 2020-06-04 08:03:13.300 HD Request # 13 | Writing historical Daily data to the file SAVE.dly | 2020-06-04 08:03:13.300 Socket (2) | CloseSocket call. | 2020-06-04 08:03:13.309 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-06-04 08:03:13.309 Socket (2) | Socket gracefully closed by remote side. | 2020-06-04 08:03:13.310 Socket (2) | Closed. | 2020-06-04 08:03:13.310 Historical data download thread signaled to stop. | 2020-06-04 08:03:13.322 HD Request # 13 | Received 2267 records from 2011-05-26 00:00:00 to 2020-05-29 00:00:00 (9.0years) and wrote 2267 records for SAVE | 2020-06-04 08:03:13.322 HD Request # 13 | Completion time: 0s | 2020-06-04 08:03:13.322 HD Request # 13 | Daily data download complete for SAVE. Unique request ID: 14 | 2020-06-04 08:03:13.322 Removing historical data download ID 14. | 2020-06-04 08:03:13.322 Triggering next historical data download in queue. | 2020-06-04 08:03:13.322 SAVE Daily #6 | Reloading chart. | 2020-06-04 08:03:13.392 SAVE Weekly #3 | Reloading chart. | 2020-06-04 08:03:13.403 Chart #6 has tagged chart #1 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:03:13.438 Chart #6 has tagged chart #5 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:03:13.438 Chart #6 has tagged chart #7 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:03:13.438 SAVE 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:03:13.671 Chart #7 has tagged chart #11 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:03:14.213 SAVE 1 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:03:14.213 SAVE 2 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:03:15.653 Chart #5 has tagged chart #11 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:03:16.895 SAVE 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:03:16.896 SAVE 1 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:03:17.058 |
 2020-06-04_07-59-48.jpg / V - Attached On 2020-06-04 12:04:28 UTC - Size: 81.32 KB - 336 views |
| [2020-06-04 12:11:05] |
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Ok you are doing the historical data download from a sub instance. The easiest solution is to update to the current version of Sierra Chart: Software Download: Fast Update And then re-download the data again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 12:11:15
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| [2020-06-04 12:21:19] |
| User332203 - Posts: 20 |
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I got the same results for SAVE. Other symbols are working fine. Software version: 2115 64-bit | 2020-06-04 08:20:04.102 Primary Thread ID: 4928 | 2020-06-04 08:20:04.102 Usage end date: 2020-12-10 | 2020-06-04 08:20:04.102 Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 08:20:04.102 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-06-04 08:20:04.102 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-06-04 08:20:04.102 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 08:20:04.102 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-06-04 08:20:04.102 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-06-04 08:20:04.102 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-06-04 08:20:04.102 Received 1 data feed usernames. | 2020-06-04 08:20:04.102 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 08:20:04.102 Current selected Data/Trading service: DTC - Sub Instance | 2020-06-04 08:20:04.102 Custom symbol settings values: disabled | 2020-06-04 08:20:04.102 Chart Update Interval: 300 | 2020-06-04 08:20:04.102 Intraday Data Storage Time Unit: 2 | 2020-06-04 08:20:04.102 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-04 08:20:04.102 2020-06-04 08:20:04 Local computer time | 2020-06-04 08:20:04.102 2020-06-04 12:20:04 Local computer time in UTC | 2020-06-04 08:20:04.102 2020-06-04 08:20:04 Local computer time in SC Time Zone | 2020-06-04 08:20:04.102 2020-06-04 12:18:02 Server time in UTC | 2020-06-04 08:20:04.102 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-04 08:20:04.102 Program path: C:\SierraChart\SierraChartInstance_2\ | 2020-06-04 08:20:04.102 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2020-06-04 08:20:04.102 OS Version Number: 10.0 | 2020-06-04 08:20:04.102 Locale Setting: C | 2020-06-04 08:20:04.102 Allowed protected custom studies: SST_FreeBundle, Wolf Pack Indicators | 2020-06-04 08:20:04.102 Added historical Daily data request for SAVE to the queue. | 2020-06-04 08:20:25.308 Triggering next historical data download in queue. | 2020-06-04 08:20:25.308 HD Request # 12 | Downloading Historical Daily chart data for SAVE. Starting date: 1970-06-05. Service: DTCSubInstance | 2020-06-04 08:20:25.308 HD Request # 12 | Using server: 127.0.0.1 port 11198 | 2020-06-04 08:20:25.308 Socket (2) | Creating socket. | 2020-06-04 08:20:25.309 Socket (2) | Connecting to IP: 127.0.0.1. | 2020-06-04 08:20:25.309 HD Request # 12 | Setting DTC encoding to Binary VLS | 2020-06-04 08:20:25.324 HD Request # 12 | Sending historical data logon request message. | 2020-06-04 08:20:25.324 HD Request # 12 | Requesting historical Daily data starting at 1970-06-05. | 2020-06-04 08:20:25.325 HD Request # 12 | Decompressing data. | 2020-06-04 08:20:25.327 HD Request # 12 | Receiving historical Daily data for SAVE starting at 2011-05-26 | 2020-06-04 08:20:25.359 HD Request # 12 | Writing historical Daily data to the file SAVE.dly | 2020-06-04 08:20:25.360 Socket (2) | CloseSocket call. | 2020-06-04 08:20:25.368 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-06-04 08:20:25.369 Socket (2) | Socket gracefully closed by remote side. | 2020-06-04 08:20:25.371 Socket (2) | Closed. | 2020-06-04 08:20:25.371 Historical data download thread signaled to stop. | 2020-06-04 08:20:25.378 HD Request # 12 | Received 2267 records from 2011-05-26 00:00:00 to 2020-05-29 00:00:00 (9.0years) and wrote 2267 records for SAVE | 2020-06-04 08:20:25.378 HD Request # 12 | Completion time: 0s | 2020-06-04 08:20:25.378 HD Request # 12 | Daily data download complete for SAVE. Unique request ID: 12 | 2020-06-04 08:20:25.378 Removing historical data download ID 12. | 2020-06-04 08:20:25.378 Triggering next historical data download in queue. | 2020-06-04 08:20:25.378 SAVE Weekly #3 | Reloading chart. | 2020-06-04 08:20:25.442 SAVE Daily #6 | Reloading chart. | 2020-06-04 08:20:25.449 Chart #6 has tagged chart #1 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:20:25.491 Chart #6 has tagged chart #5 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:20:25.491 Chart #6 has tagged chart #7 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:20:25.491 SAVE 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:20:25.647 SAVE 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:20:25.825 Chart #7 has tagged chart #11 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:20:26.416 SAVE 2 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:20:26.416 Chart #5 has tagged chart #11 for full recalculation. Chartbook: SWS.cht | 2020-06-04 08:20:27.732 SAVE 1 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: SWS.cht | 2020-06-04 08:20:27.781 |
| [2020-06-04 12:25:48] |
| User332203 - Posts: 20 |
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Here is an update. I tried it from the primary instance and deleting all worked there but it did not in the sub-instance.
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| [2020-06-04 12:34:43] |
| User332203 - Posts: 20 |
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Okay, I updated the primary instance to be sure it was on the same version as the sub instance and made sure SAVE displayed correctly there. I then opened the sub instance and it is now working.
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| [2023-06-06 07:23:53] |
| treborn - Posts: 11 |
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Hi guys, I am facing same issue my daily charts are not updating , it says "Download Failed Error downloading Historical Daily for NQM23-CME. The server returned an error" Triggering next historical data download in queue. | 2023-06-06 09:22:35.504 HD Request # 61 | Downloading Historical Daily chart data for CLN23-NYMEX. Starting date: 2023-05-31. Service: scdataallservices | 2023-06-06 09:22:35.505 NQM23-CME[M] Daily #5 | Reloading chart. | 2023-06-06 09:22:35.601 HD Request # 61 | JSON parse error of SC External HD service: Invalid value. | 2023-06-06 09:22:35.666 * HD Request # 61 | Error downloading historical Daily data for CLN23-NYMEX. The server returned an error. | 2023-06-06 09:22:35.666 HD Request # 61 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLN23-NYMEX | 2023-06-06 09:22:35.666 HD Request # 61 | Completion time: 0s. | 2023-06-06 09:22:35.666 HD Request # 61 | Daily data download complete for CLN23-NYMEX. Unique request ID: 61 | 2023-06-06 09:22:35.666 Removing historical data download ID 61. | 2023-06-06 09:22:35.666 |
| [2023-06-06 08:55:11] |
| natanibz - Posts: 140 |
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Hello, This issue is not resolved.Thanks
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| [2023-06-06 08:57:39] |
| Sierra_Chart Engineering - Posts: 19695 |
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This is an old unrelated thread and we are locking it. We will look over the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-06 08:57:43
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| [2023-06-06 10:22:08] |
| Sierra_Chart Engineering - Posts: 19695 |
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Update the historical daily charts using this command: Edit Menu: Edit >> Download Data For All Historical Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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