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| [2020-06-02 13:12:36] |
| User123034 - Posts: 10 |
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Randy, You around? I'm having trouble logging in again, Just paid this months bill, getting login error message. It says, Your Logon ia disabled. contact your FCM Jim |
| [2020-06-02 13:25:06] |
| John - SC Support - Posts: 31159 |
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That message is from your trading provider, not from Sierra Chart. As it states, you need to contact your FCM to find out what the problem is with your login credentials. Also, we note that you did not reactivate a Denali Data Feed Exchange. You can reactivate the particular exchange(s) you want on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-02 13:34:42] |
| User123034 - Posts: 10 |
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Something is amiss, I just made a payment of 67 this morning I only need Pack 5 and 1 Denali data feed both together should less than 60 bucks now its saying I need to add another $36 Still have login error |
| [2020-06-02 14:00:52] |
| John - SC Support - Posts: 31159 |
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The message about $36 is stating that you will need a balance of $36.00 in your account when your monthly Sierra Chart usage time renews, which will be on June 9, 2020 (7 days from now). So you would need an additional $15.90. With regards to the exchanges, you activated 2 exchanges, but if you have the "Full CME Group with Market Depth for Non-Professionals" active, then you do not need the "CME With Market Depth". We recommend you deactivate the "CME With Market Depth" selection. Just be aware that since those funds go to the exchange directly, we are unable to refund the money. For the login error, you need to contact your FCM. There is something wrong with your credentials when trying to login to CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-02 14:16:06] |
| User123034 - Posts: 10 |
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I cannot even find the page to deactivate the "CME With Market Depth" selection. How do I request a refund from the exchange directly ?? |
| [2020-06-02 14:25:34] |
| John - SC Support - Posts: 31159 |
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Here is the link to the page to deactivate the exchange on your account. You will need to login with your Sierra Chart Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-02 14:29:20] |
| User123034 - Posts: 10 |
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Thx the only reason why I activated it to begin with is that you said I didn't have it activated.
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| [2020-06-02 19:35:15] |
| John - SC Support - Posts: 31159 |
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Sorry, we did not mean for you to reactivate both if they were not necessary. We were simply letting you know that you needed to reactivate the Denali data feed and an exchange in order to get the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-02 19:46:31
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| [2020-06-03 09:14:08] |
| User123034 - Posts: 10 |
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According to AMP it was because I didn't have enough cash in my account. But then I joined TopStep trader have their combine login instructions and it still will not connect??? Jim |
| [2020-06-03 10:44:47] |
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TopStep trader uses Rithmic. Regarding Rithmic: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-03 12:25:40] |
| User123034 - Posts: 10 |
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I never did like Rithmic, what program or software backs you denali exchange data feed? Is it Bar Chart?
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| [2020-06-03 16:55:25] |
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This is Sierra Chart developed software and our own hardware running on a low latency network connected to CME multicast feeds.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-03 16:55:41
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