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How to Post a Message for Support

Cannot Log-in

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[2020-06-01 00:46:16] #1 [Go To First Post]
DGee - Posts: 82
I am trying to log in this evening. I am using required by OneUp Trader Combine Rithmic Data in conjunction with Sierra Chart. I've received confirmation with OneUP and Rithmic (RTtrader) that they able to sign-on with my credentials. I cannot sign-on with Sierra Charts from my end. Can you help. I've pasted the M Log below and attached file of latest software on SC. Please advise. ======================================================================== Reading Internal Order ID file. \| 2020-05-31 20:26:14.686 Reading Trade Orders file. \| 2020-05-31 20:26:14.747 Reading Trade Positions file. \| 2020-05-31 20:26:14.747 Reading Account Balance file. \| 2020-05-31 20:26:14.748 UDPListener (1460). Port 22904 \| Listening on UDP port 22904. \| 2020-05-31 20:26:14.761 Software version: 2113 64-bit \| 2020-05-31 20:26:14.761 Primary Thread ID: 8124 \| 2020-05-31 20:26:14.761 Usage end date: 2020-06-12 \| 2020-05-31 20:26:14.761 Enabled for: Advanced Features 2. \| 2020-05-31 20:26:14.761 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-31 20:26:14.761 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-31 20:26:14.761 Allow Support for Sierra Chart Data Feeds is disabled. \| 2020-05-31 20:26:14.761 Current selected Data/Trading service: Rithmic Trading \| 2020-05-31 20:26:14.761 Custom symbol settings values: disabled \| 2020-05-31 20:26:14.761 Chart Update Interval: 10 \| 2020-05-31 20:26:14.761 Intraday Data Storage Time Unit: 0 \| 2020-05-31 20:26:14.761 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-05-31 20:26:14.761 2020-05-31 17:26:14 Local computer time \| 2020-05-31 20:26:14.761 2020-06-01 00:26:14 Local computer time in UTC \| 2020-05-31 20:26:14.761 2020-05-31 20:26:14 Local computer time in SC Time Zone \| 2020-05-31 20:26:14.761 2020-06-01 00:26:14 Server time in UTC \| 2020-05-31 20:26:14.761 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-05-31 20:26:14.761 Program path: C:\SierraChart\ \| 2020-05-31 20:26:14.761 Data Files path: C:\SierraChart\Data\ \| 2020-05-31 20:26:14.761 OS Version Number: 10.0 \| 2020-05-31 20:26:14.761 Locale Setting: C \| 2020-05-31 20:26:14.761 Allowed protected custom studies: \| 2020-05-31 20:26:14.761 Created the DTC Protocol server. \| 2020-05-31 20:26:14.774 DTC Protocol Server listening on port 11099. \| 2020-05-31 20:26:14.775 Created the DTC Protocol historical data server. \| 2020-05-31 20:26:14.775 HD Server Manager \| Listening on port 11098 \| 2020-05-31 20:26:14.775 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2020-05-31 20:26:14.775 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-31 20:26:14.822 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-05-31 20:26:14.988 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-05-31 20:26:14.988 Received 5 login tokens. \| 2020-05-31 20:26:15.315 Symbol settings MD5 received. Request ID: 1. \| 2020-05-31 20:26:15.586 Symbol settings are up-to-date for rithmic.trading. \| 2020-05-31 20:26:15.587


error.PNG / V - Attached On 2020-06-01 00:44:20 UTC - Size: 41.94 KB - 225 views

[2020-06-01 01:57:12] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need updated files: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-01 02:39:57] #3 [Go To First Post]
DGee - Posts: 82
I've downloaded those files you've addressed and read the prior post. I still cannot sign-on. I am using this this connection as a combine account with OneUP Trader. Where do I get further support if this is still not working? I've attached the updated files where they were downloaded.


bridge files.PNG / V - Attached On 2020-06-01 02:39:14 UTC - Size: 15.45 KB - 204 views

[2020-06-01 03:23:49] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we see the problem. Those certificate files must not end with .txt. Remove the file extension from them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-25 17:58:19] #5 [Go To First Post]
DGee - Posts: 82
Alright, the problem came back again. I contacted OneUP trader and Rithmic and everything can be accessible on their end. Sierra Charts will not log in. I will get a connection for about 2 seconds and then it drops out. I went back to the RIM folder and everything looks intact. What else do I need to check? I am currently running version 2113. I tried upgrading last week and the colors on my charts got disturbed and went back to the older version. Not sure if this will create the disconnect. Please advise. Thank you.


SC_bridge files.PNG / V - Attached On 2020-06-25 17:56:13 UTC - Size: 12.02 KB - 201 views

[2020-06-25 18:16:13] #6 [Go To First Post]
DGee - Posts: 82
I just upgraded to 2125 and still cannot log in.

[2020-06-25 19:26:04] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot help with this at all. We have maintained a clear position that support for Rithmic has been discontinued, for more than six months now. You will need to use another program other than Sierra Chart if you are wanting to use OneUP trader. We are in the process of ending our affiliation with all of those trading evaluator/funding companies and developing an alternative. This will be complete by the end of the year we expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 19:26:35

[2020-06-25 20:01:09] #8 [Go To First Post]
DGee - Posts: 82
I think you're right it's time for me to look elsewhere.

[2020-06-25 21:21:14] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes please. We cannot get involved in these endless issues with Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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