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Date/Time: Sun, 28 Apr 2024 23:44:04 +0000



NISS-SP historical intraday

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[2020-05-27 18:33:32]
Matt NL - Posts: 91
Hi,
Is there any way to get more than 2 days of NISS-SP intraday data?
If I select historical charts I can get many days back. But intraday is limited to 2 days.

Thanks
Matt
[2020-05-27 22:40:50]
Sierra Chart Engineering - Posts: 104368
Yes follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-05-28 07:49:54]
Matt NL - Posts: 91
Sadly it still doesn't work.
For others, such as NISS-NYSE_NASDAQ_NYSEMKT, it works fine (downloads many days and weeks).

But for NISS-SP I can get maximum 2-3 days intraday.

I closed SC and deleted the data file for NISS-SP, but this did not fix the issue.

I changed the intraday storage from tick to seconds but this also didn't help.

Any ideas?

Thanks
Matt
[2020-05-28 12:05:52]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-06-04 09:29:19]
Matt NL - Posts: 91
I also can't get it to work for NVOL (tried for NYSE and SP etc).
Maximum I can get intraday is 2 or 3 days.
I've tried CQG data, SC data.
I've tried upgrading my SC to latest version.
Updated symbol settings from server.
Deleted and redownloaded data.
Nothing works. There's no intraday data going back further than 3 days for most of the market statistics.

Please help.

Log....

Software version: 2115 64-bit | 2020-06-04 04:27:00.933
OpenGL enabled | 2020-06-04 04:27:00.933
Primary Thread ID: 14064 | 2020-06-04 04:27:00.933
Enabled for: Advanced Features 2. | 2020-06-04 04:27:00.933
Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 04:27:00.933
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 04:27:00.933
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 04:27:00.933
Current selected Data/Trading service: SC Data - All Services | 2020-06-04 04:27:00.933
Custom symbol settings values: enabled | 2020-06-04 04:27:00.933
Chart Update Interval: 2000 | 2020-06-04 04:27:00.933
Intraday Data Storage Time Unit: 0 | 2020-06-04 04:27:00.933
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-04 04:27:00.933
2020-06-04 11:27:00 Local computer time | 2020-06-04 04:27:00.933
2020-06-04 09:27:00 Local computer time in UTC | 2020-06-04 04:27:00.933
2020-06-04 04:27:00 Local computer time in SC Time Zone | 2020-06-04 04:27:00.933
2020-06-04 08:38:40 Server time in UTC | 2020-06-04 04:27:00.933
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-04 04:27:00.933
Program path: C:\SierraChart\ | 2020-06-04 04:27:00.933
Data Files path: C:\SierraChart\Data\ | 2020-06-04 04:27:00.933
OS Version Number: 10.0 | 2020-06-04 04:27:00.934
Locale Setting: C | 2020-06-04 04:27:00.934
Allowed protected custom studies: SceetoBots - Hybrid Trading, zyp_download_free | 2020-06-04 04:27:00.934

Added historical Intraday data request for NVOL-SP to the queue. | 2020-06-04 04:27:20.163
Intraday data recording state for symbol NVOL-SP is set to download 'Pending'. | 2020-06-04 04:27:20.163
Triggering next historical data download in queue. | 2020-06-04 04:27:20.163
HD Request # 47 | Downloading Intraday chart data for NVOL-SP to the file NVOL-SP.scid. Service: statscalc | 2020-06-04 04:27:20.163
Reloading all charts with filename: NVOL-SP.scid | 2020-06-04 04:27:20.164
HD Request # 47 | Download start date-time: 2020-06-02 04:27:20.000 | 2020-06-04 04:27:20.165
HD Request # 47 | Using server: ds4.sierracharts.com port 10149 | 2020-06-04 04:27:20.165
Socket (1) | Creating socket. | 2020-06-04 04:27:20.165
Socket (1) | Connecting to IP: 192.81.56.146. | 2020-06-04 04:27:20.165
NVOL-SP[M] 5 Min #23 | Reloading chart. | 2020-06-04 04:27:20.259
NVOL-SP[M] 5 Min #23 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-SP.scid | 2020-06-04 04:27:20.270
HD Request # 47 | Setting DTC encoding to Binary VLS | 2020-06-04 04:27:20.411
HD Request # 47 | Sending historical data logon request message. | 2020-06-04 04:27:20.411
HD Request # 47 | Requesting Intraday data. Start date-time: 2020-06-02 04:27:20. Record interval: 0. Symbol: NVOL-SP | 2020-06-04 04:27:21.020
HD Request # 47 | Decompressing data. | 2020-06-04 04:27:21.140
HD Request # 47 | Receiving Intraday data for NVOL-SP starting at 2020-06-02 08:29:55 | 2020-06-04 04:27:21.517
HD Request # 47 | Timestamp of first Intraday data file record written: 2020-06-02 08:29:55 | 2020-06-04 04:27:22.026
Socket (1) | CloseSocket call. | 2020-06-04 04:27:22.223
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 04:27:22.223
Historical data download thread signaled to stop. | 2020-06-04 04:27:22.223
HD Request # 47 | Received 50412 records from 2020-06-02 08:29:55.000 to 2020-06-03 15:30:00.000 (31.0 hours) and wrote 50412 records for NVOL-SP | 2020-06-04 04:27:22.224
HD Request # 47 | Completion time: 2s | 2020-06-04 04:27:22.225
HD Request # 47 | Intraday data download complete for NVOL-SP. Unique request ID: 48 | 2020-06-04 04:27:22.225
Removing historical data download ID 48. | 2020-06-04 04:27:22.225
Real-time Intraday chart data file updates started for NVOL-SP | 2020-06-04 04:27:22.225
Intraday chart data file opened for NVOL-SP | 2020-06-04 04:27:22.225
HD Request # 47 | Enabling Intraday chart updating for symbol. | 2020-06-04 04:27:22.225

Triggering next historical data download in queue. | 2020-06-04 04:27:22.225
NVOL-SP[M] 5 Min #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-06-04 04:27:22.282
Socket (1) | Socket gracefully closed by remote side. | 2020-06-04 04:27:22.343
Socket (1) | Closed. | 2020-06-04 04:27:22.343
[2020-06-05 00:15:18]
Sierra Chart Engineering - Posts: 104368
Tell us the exact steps you followed to re-download the data. It looks like you might have just simply initiated the download from the shortcut menu within the chart which you cannot do.

And what is this setting set to?:
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-06-05 00:19:44
[2020-06-05 11:22:53]
Matt NL - Posts: 91
I'm so sorry, you're right.
Tick data was set to 2.
I thought it would just download non-tick data for days > 2
It seems to be working now. Thanks again!

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