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Not receiving real-time data from Denali service.

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[2020-05-18 13:57:01] #1 [Go To First Post]
Gigo - Posts: 3
Hello all. Just signed up for the Denali data service. I am not getting real-time data after going through the disconnect, translate symbol procedure outlined in the documentation. Message log below ... Software version: 2086 64-bit \| 2020-05-18 09:52:34.752 Primary Thread ID: 8724 \| 2020-05-18 09:52:34.752 Usage end date: 2020-06-15 \| 2020-05-18 09:52:34.752 Enabled for: Advanced Features 2. \| 2020-05-18 09:52:34.752 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-18 09:52:34.752 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-05-18 09:52:34.752 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-18 09:52:34.752 Enabled for exchange2: CME (Trading Account Required) \| 2020-05-18 09:52:34.752 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-05-18 09:52:34.752 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-05-18 09:52:34.752 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-05-18 09:52:34.752 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-05-18 09:52:34.752 Current selected Data/Trading service: SC Data - All Services \| 2020-05-18 09:52:34.752 Custom symbol settings values: disabled \| 2020-05-18 09:52:34.752 Chart Update Interval: 500 \| 2020-05-18 09:52:34.752 Intraday Data Storage Time Unit: 0 \| 2020-05-18 09:52:34.752 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-05-18 09:52:34.752 2020-05-18 09:52:34 Local computer time \| 2020-05-18 09:52:34.752 2020-05-18 13:52:34 Local computer time in UTC \| 2020-05-18 09:52:34.752 2020-05-18 09:52:34 Local computer time in SC Time Zone \| 2020-05-18 09:52:34.752 2020-05-18 13:25:32 Server time in UTC \| 2020-05-18 09:52:34.752 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-05-18 09:52:34.752 Program path: C:\SierraChart\ \| 2020-05-18 09:52:34.752 Data Files path: C:\SierraChart\Data\ \| 2020-05-18 09:52:34.752 OS Version Number: 6.3 \| 2020-05-18 09:52:34.752 Locale Setting: C \| 2020-05-18 09:52:34.752 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-05-18 09:52:34.752 SC Data - All Services \| Connected to data server. \| 2020-05-18 09:53:00.345 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.345 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.345 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.345 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.345 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2020-05-18 09:53:00.345 SC Data - All Services \| Starting real-time market data updates for: ZBM20. ID: 1 \| 2020-05-18 09:53:00.410 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ZBM20 \| 2020-05-18 09:53:00.410 SC Data - All Services \| Requesting security definition data for: ZBM20. ID: 1 \| 2020-05-18 09:53:00.410 Added historical Intraday data request for ZBM20 to the queue. \| 2020-05-18 09:53:00.410 Intraday data recording state for symbol ZBM20 is set to download 'Pending'. \| 2020-05-18 09:53:00.410 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.410 Delaying start of download for ZBM20 \| 2020-05-18 09:53:00.410 SC Data - All Services \| Starting real-time market data updates for: E6M20. ID: 2 \| 2020-05-18 09:53:00.411 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: E6M20 \| 2020-05-18 09:53:00.411 SC Data - All Services \| Requesting security definition data for: E6M20. ID: 2 \| 2020-05-18 09:53:00.411 Added historical Intraday data request for E6M20 to the queue. \| 2020-05-18 09:53:00.411 Intraday data recording state for symbol E6M20 is set to download 'Pending'. \| 2020-05-18 09:53:00.411 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.411 SC Data - All Services \| Starting real-time market data updates for: ESM20. ID: 3 \| 2020-05-18 09:53:00.411 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 \| 2020-05-18 09:53:00.411 SC Data - All Services \| Requesting security definition data for: ESM20. ID: 3 \| 2020-05-18 09:53:00.411 Added historical Intraday data request for ESM20 to the queue. \| 2020-05-18 09:53:00.411 Intraday data recording state for symbol ESM20 is set to download 'Pending'. \| 2020-05-18 09:53:00.411 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.411 SC Data - All Services \| Starting real-time market data updates for: GCM20. ID: 4 \| 2020-05-18 09:53:00.415 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: GCM20 \| 2020-05-18 09:53:00.415 SC Data - All Services \| Requesting security definition data for: GCM20. ID: 4 \| 2020-05-18 09:53:00.415 Added historical Intraday data request for GCM20 to the queue. \| 2020-05-18 09:53:00.415 Intraday data recording state for symbol GCM20 is set to download 'Pending'. \| 2020-05-18 09:53:00.415 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.415 SC Data - All Services \| Starting real-time market data updates for: HGN20. ID: 5 \| 2020-05-18 09:53:00.417 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: HGN20 \| 2020-05-18 09:53:00.417 SC Data - All Services \| Requesting security definition data for: HGN20. ID: 5 \| 2020-05-18 09:53:00.417 Added historical Intraday data request for HGN20 to the queue. \| 2020-05-18 09:53:00.417 Intraday data recording state for symbol HGN20 is set to download 'Pending'. \| 2020-05-18 09:53:00.417 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.417 SC Data - All Services \| Starting real-time market data updates for: CLN20. ID: 6 \| 2020-05-18 09:53:00.417 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLN20 \| 2020-05-18 09:53:00.417 SC Data - All Services \| Requesting security definition data for: CLN20. ID: 6 \| 2020-05-18 09:53:00.417 Added historical Intraday data request for CLN20 to the queue. \| 2020-05-18 09:53:00.419 Intraday data recording state for symbol CLN20 is set to download 'Pending'. \| 2020-05-18 09:53:00.419 Triggering next historical data download in queue. \| 2020-05-18 09:53:00.419 SC Data - All Services \| Starting real-time market data updates for: MESM20. ID: 7 \| 2020-05-18 09:53:00.955 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: MESM20 \| 2020-05-18 09:53:00.955 SC Data - All Services \| Requesting security definition data for: MESM20. ID: 7 \| 2020-05-18 09:53:00.955 SC Data - All Services \| Starting real-time market data updates for: GRM20. ID: 8 \| 2020-05-18 09:53:00.960 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: GRM20 \| 2020-05-18 09:53:00.960 SC Data - All Services \| Requesting security definition data for: GRM20. ID: 8 \| 2020-05-18 09:53:00.960 Requesting market depth updates for: CLN20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. CLN20 \| 2020-05-18 09:53:05.345 Requesting market depth updates for: E6M20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. E6M20 \| 2020-05-18 09:53:05.345 Requesting market depth updates for: ESM20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. ESM20 \| 2020-05-18 09:53:05.345 Requesting market depth updates for: GCM20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. GCM20 \| 2020-05-18 09:53:05.345 Requesting market depth updates for: HGN20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. HGN20 \| 2020-05-18 09:53:05.345 Requesting market depth updates for: ZBM20 if supported. \| 2020-05-18 09:53:05.345 Separate subscription for market depth updates not supported. ZBM20 \| 2020-05-18 09:53:05.345 HD Request # 26 \| Downloading Intraday chart data for ZBM20 to the file ZBM20.scid. Service: cbot \| 2020-05-18 09:53:05.485 HD Request # 26 \| Download start date-time: 2020-05-18 09:40:25.000 \| 2020-05-18 09:53:05.485 HD Request # 26 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2020-05-18 09:53:05.485 Socket (1) \| Creating socket. \| 2020-05-18 09:53:05.485 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2020-05-18 09:53:05.485 HD Request # 26 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:05.527 HD Request # 26 \| Sending historical data logon request message. \| 2020-05-18 09:53:05.527 HD Request # 26 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:25. Record interval: 0. Symbol: ZBM20 \| 2020-05-18 09:53:05.992 HD Request # 26 \| Decompressing data. \| 2020-05-18 09:53:06.067 HD Request # 26 \| Receiving Intraday data for ZBM20 starting at 2020-05-18 09:40:25 \| 2020-05-18 09:53:06.067 Socket (1) \| CloseSocket call. \| 2020-05-18 09:53:06.069 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.069 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.076 HD Request # 26 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:28 \| 2020-05-18 09:53:06.076 HD Request # 26 \| Received 1094 records from 2020-05-18 09:40:25.000 to 2020-05-18 09:43:04.005 (2.6 minutes) and wrote 1093 records for ZBM20 \| 2020-05-18 09:53:06.077 HD Request # 26 \| Completion time: 1s \| 2020-05-18 09:53:06.077 HD Request # 26 \| Intraday data download complete for ZBM20. Unique request ID: 26 \| 2020-05-18 09:53:06.077 Removing historical data download ID 26. \| 2020-05-18 09:53:06.077 Real-time Intraday chart data file updates started for ZBM20 \| 2020-05-18 09:53:06.077 Intraday chart data file opened for ZBM20 \| 2020-05-18 09:53:06.077 HD Request # 26 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.077 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.077 HD Request # 27 \| Downloading Intraday chart data for E6M20 to the file E6M20.scid. Service: cme \| 2020-05-18 09:53:06.078 HD Request # 27 \| Download start date-time: 2020-05-18 09:40:27.000 \| 2020-05-18 09:53:06.078 HD Request # 27 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2020-05-18 09:53:06.078 Socket (2) \| Creating socket. \| 2020-05-18 09:53:06.080 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2020-05-18 09:53:06.081 Socket (1) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.089 Socket (1) \| Closed. \| 2020-05-18 09:53:06.089 HD Request # 27 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:06.124 HD Request # 27 \| Sending historical data logon request message. \| 2020-05-18 09:53:06.124 HD Request # 27 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: 6EM20 \| 2020-05-18 09:53:06.588 HD Request # 27 \| Decompressing data. \| 2020-05-18 09:53:06.602 HD Request # 27 \| Receiving Intraday data for E6M20 starting at 2020-05-18 09:40:27 \| 2020-05-18 09:53:06.604 Socket (2) \| CloseSocket call. \| 2020-05-18 09:53:06.605 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.605 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.605 HD Request # 27 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:31 \| 2020-05-18 09:53:06.605 HD Request # 27 \| Received 1145 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:06.005 (2.6 minutes) and wrote 1143 records for E6M20 \| 2020-05-18 09:53:06.605 HD Request # 27 \| Completion time: 0s \| 2020-05-18 09:53:06.606 HD Request # 27 \| Intraday data download complete for E6M20. Unique request ID: 27 \| 2020-05-18 09:53:06.606 Removing historical data download ID 27. \| 2020-05-18 09:53:06.606 Real-time Intraday chart data file updates started for E6M20 \| 2020-05-18 09:53:06.606 Intraday chart data file opened for E6M20 \| 2020-05-18 09:53:06.606 HD Request # 27 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.606 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.606 HD Request # 28 \| Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme \| 2020-05-18 09:53:06.606 HD Request # 28 \| Download start date-time: 2020-05-18 09:40:26.000 \| 2020-05-18 09:53:06.606 HD Request # 28 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2020-05-18 09:53:06.606 Socket (1) \| Creating socket. \| 2020-05-18 09:53:06.606 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2020-05-18 09:53:06.606 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.618 Socket (2) \| Closed. \| 2020-05-18 09:53:06.618 HD Request # 28 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:06.643 HD Request # 28 \| Sending historical data logon request message. \| 2020-05-18 09:53:06.643 HD Request # 28 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:26. Record interval: 0. Symbol: ESM20 \| 2020-05-18 09:53:06.657 HD Request # 28 \| Decompressing data. \| 2020-05-18 09:53:06.672 HD Request # 28 \| Receiving Intraday data for ESM20 starting at 2020-05-18 09:40:26 \| 2020-05-18 09:53:06.685 Socket (1) \| CloseSocket call. \| 2020-05-18 09:53:06.725 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.725 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.725 HD Request # 28 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:27 \| 2020-05-18 09:53:06.725 HD Request # 28 \| Received 8346 records from 2020-05-18 09:40:26.000 to 2020-05-18 09:43:06.036 (2.7 minutes) and wrote 8315 records for ESM20 \| 2020-05-18 09:53:06.726 HD Request # 28 \| Completion time: 0s \| 2020-05-18 09:53:06.726 HD Request # 28 \| Intraday data download complete for ESM20. Unique request ID: 28 \| 2020-05-18 09:53:06.726 Removing historical data download ID 28. \| 2020-05-18 09:53:06.726 Real-time Intraday chart data file updates started for ESM20 \| 2020-05-18 09:53:06.726 Intraday chart data file opened for ESM20 \| 2020-05-18 09:53:06.726 HD Request # 28 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.726 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.726 HD Request # 29 \| Downloading Intraday chart data for GCM20 to the file GCM20.scid. Service: comex \| 2020-05-18 09:53:06.726 HD Request # 29 \| Download start date-time: 2020-05-18 09:40:27.000 \| 2020-05-18 09:53:06.726 HD Request # 29 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2020-05-18 09:53:06.726 Socket (2) \| Creating socket. \| 2020-05-18 09:53:06.726 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2020-05-18 09:53:06.727 Socket (1) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.737 Socket (1) \| Closed. \| 2020-05-18 09:53:06.737 HD Request # 29 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:06.765 HD Request # 29 \| Sending historical data logon request message. \| 2020-05-18 09:53:06.765 HD Request # 29 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: GCM20 \| 2020-05-18 09:53:06.782 HD Request # 29 \| Decompressing data. \| 2020-05-18 09:53:06.799 HD Request # 29 \| Receiving Intraday data for GCM20 starting at 2020-05-18 09:40:27 \| 2020-05-18 09:53:06.802 Socket (2) \| CloseSocket call. \| 2020-05-18 09:53:06.803 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.803 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.803 HD Request # 29 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:28 \| 2020-05-18 09:53:06.804 HD Request # 29 \| Received 1508 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:06.004 (2.6 minutes) and wrote 1500 records for GCM20 \| 2020-05-18 09:53:06.804 HD Request # 29 \| Completion time: 0s \| 2020-05-18 09:53:06.808 HD Request # 29 \| Intraday data download complete for GCM20. Unique request ID: 29 \| 2020-05-18 09:53:06.808 Removing historical data download ID 29. \| 2020-05-18 09:53:06.808 Real-time Intraday chart data file updates started for GCM20 \| 2020-05-18 09:53:06.808 Intraday chart data file opened for GCM20 \| 2020-05-18 09:53:06.808 HD Request # 29 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.808 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.808 HD Request # 30 \| Downloading Intraday chart data for HGN20 to the file HGN20.scid. Service: comex \| 2020-05-18 09:53:06.808 HD Request # 30 \| Download start date-time: 2020-05-18 09:40:23.000 \| 2020-05-18 09:53:06.809 HD Request # 30 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2020-05-18 09:53:06.809 Socket (1) \| Creating socket. \| 2020-05-18 09:53:06.809 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2020-05-18 09:53:06.809 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.819 Socket (2) \| Closed. \| 2020-05-18 09:53:06.819 HD Request # 30 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:06.842 HD Request # 30 \| Sending historical data logon request message. \| 2020-05-18 09:53:06.842 HD Request # 30 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:23. Record interval: 0. Symbol: HGN20 \| 2020-05-18 09:53:06.855 HD Request # 30 \| Decompressing data. \| 2020-05-18 09:53:06.870 HD Request # 30 \| Receiving Intraday data for HGN20 starting at 2020-05-18 09:40:23 \| 2020-05-18 09:53:06.871 Socket (1) \| CloseSocket call. \| 2020-05-18 09:53:06.873 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.873 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.873 HD Request # 30 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:29 \| 2020-05-18 09:53:06.873 HD Request # 30 \| Received 546 records from 2020-05-18 09:40:23.000 to 2020-05-18 09:43:06.002 (2.7 minutes) and wrote 540 records for HGN20 \| 2020-05-18 09:53:06.873 HD Request # 30 \| Completion time: 0s \| 2020-05-18 09:53:06.873 HD Request # 30 \| Intraday data download complete for HGN20. Unique request ID: 30 \| 2020-05-18 09:53:06.873 Removing historical data download ID 30. \| 2020-05-18 09:53:06.873 Real-time Intraday chart data file updates started for HGN20 \| 2020-05-18 09:53:06.873 Intraday chart data file opened for HGN20 \| 2020-05-18 09:53:06.873 HD Request # 30 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.873 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.873 HD Request # 31 \| Downloading Intraday chart data for CLN20 to the file CLN20.scid. Service: nymex \| 2020-05-18 09:53:06.874 HD Request # 31 \| Download start date-time: 2020-05-18 09:40:27.000 \| 2020-05-18 09:53:06.874 HD Request # 31 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2020-05-18 09:53:06.874 Socket (2) \| Creating socket. \| 2020-05-18 09:53:06.874 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2020-05-18 09:53:06.874 Socket (1) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.885 Socket (1) \| Closed. \| 2020-05-18 09:53:06.885 HD Request # 31 \| Setting DTC encoding to Binary VLS \| 2020-05-18 09:53:06.907 HD Request # 31 \| Sending historical data logon request message. \| 2020-05-18 09:53:06.907 HD Request # 31 \| Requesting Intraday data. Start date-time: 2020-05-18 09:40:27. Record interval: 0. Symbol: CLN20 \| 2020-05-18 09:53:06.920 HD Request # 31 \| Decompressing data. \| 2020-05-18 09:53:06.940 HD Request # 31 \| Receiving Intraday data for CLN20 starting at 2020-05-18 09:40:27 \| 2020-05-18 09:53:06.940 Socket (2) \| CloseSocket call. \| 2020-05-18 09:53:06.942 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-18 09:53:06.942 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-18 09:53:06.954 Socket (2) \| Closed. \| 2020-05-18 09:53:06.954 Historical data download thread signaled to stop. \| 2020-05-18 09:53:06.975 HD Request # 31 \| Timestamp of first Intraday data file record written: 2020-05-18 09:40:31 \| 2020-05-18 09:53:06.975 HD Request # 31 \| Received 1816 records from 2020-05-18 09:40:27.000 to 2020-05-18 09:43:05.012 (2.6 minutes) and wrote 1810 records for CLN20 \| 2020-05-18 09:53:06.976 HD Request # 31 \| Completion time: 0s \| 2020-05-18 09:53:06.976 HD Request # 31 \| Intraday data download complete for CLN20. Unique request ID: 31 \| 2020-05-18 09:53:06.976 Removing historical data download ID 31. \| 2020-05-18 09:53:06.976 Real-time Intraday chart data file updates started for CLN20 \| 2020-05-18 09:53:06.976 Intraday chart data file opened for CLN20 \| 2020-05-18 09:53:06.976 HD Request # 31 \| Enabling Intraday chart updating for symbol. \| 2020-05-18 09:53:06.976 Triggering next historical data download in queue. \| 2020-05-18 09:53:06.976

[2020-05-18 18:47:45] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. ---- For now you can get delayed data. To do this, update to the very latest prerelease with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 18:48:43

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