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Date/Time: Fri, 23 Apr 2021 05:59:45 +0000



[Sticky] - Important Update: "SC Data-All Services" Symbol Cleanup

[2020-05-08 12:40:53]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We have worked with the data provider Barchart for a long time now and the symbology used for the SC Data- All Services Service in Sierra Chart is based on Barchart symbols.

These symbols in many cases are absolutely terrible/horrible to say the least. In some cases they have no relation at all to the true symbol set by the exchange.

This creates confusion and a very poor impression for Sierra Chart especially for new users.

CQG also does not have good symbology but this is another subject and those will not be changed.

And there are also separate categories for searching for spreads and options. When this needs to be just integrated in with the primary listed symbol as we have done with the SC order routing service.

Gradually we will be cleaning this all up.

For example instead of DYU20 for the EUREX DAX we would use FDAXU20-EUREX.

We are making an announcement about this because it will require coordination with users. Once we start releasing these changes it is going to require users to update the Symbol Settings and translate the symbols (Edit >> Translate Symbols to Current Service).

We may not do any release of any changes for several months from now since we have other priorities.

----

Update: The above changes have now been made. Refer to this post:
https://www.sierrachart.com/SupportBoard.php?PostID=239782#P239782
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-11-19 19:23:38
[2020-05-08 14:16:46]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Thanks for making an announcement about this. Just would like to confirm:
Please post *any* relevant information regarding this, before the changes are applied.
Me and the members of my private group are very heavily using custom symbol settings and chartbooks based on Barchart's symbology, with sometimes hundreds of symbols used/defined with custom settings.
Thanks in advance & regards, tt
[2020-05-09 01:05:36]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Yes of course we will. This will be well coordinated.
Sierra Chart Support - Engineering Level

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[2020-05-23 04:54:10]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We think the best way to approach this is that we will create the new symbols and keep the old and new for a period of time.

This will be the least disruptive. It allows us to begin anytime and just work on this gradually at our own available pace.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-05-23 04:54:33
[2020-07-21 20:03:12]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We are starting work on this now and the changes will not be disruptive to the existing symbols. The new symbols will exist for a period of time along with the older symbols.

And we will also be working on allowing searching for spreads and options directly using the primary listed symbols and not a separate category of spread and option symbols. How this will work is documented here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#Symbols

The older symbol listings for searching for spreads and options will then be removed when the new method is fully supported.

We should have all of this complete in about two weeks.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-08-01 11:45:55
[2020-10-09 04:43:16]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We have released the new symbol format for the SC Data-All Services Service in Sierra Chart for the following exchanges:
CME
CBOT
COMEX
NYMEX
EUREX (Finally very sensible symbols for EUREX instead of the absolute utter nonsense that Barchart has)

For these exchanges there is now this new method to search for spreads and options:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads_NewMethod

So there is no longer a separate symbol listing for doing searches which was really disorganized.

To utilize the new symbols, use this Edit menu command to translate the symbols:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService

The old symbols are still maintained and are listed in File >> Find Symbol under categories that contain the text (Old). We will be removing these within about 30 to 45 days.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-10-09 04:47:04
[2020-10-09 05:24:06]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
This sounds great!

I have just used the 'Translate Symbols' function and seemingly - at this time - the new format is available for CBOT symbols only.
It is expressed by the new '-CBOT' addition to the symbol name and the availability of the category '...CBOT (Old)' but I do not see this available for the CME, COMEX, NYMEX, EUREX symbols yet.

Is there any other setting that I need to adjust? I'm currently using the 2177 version - do I need to update to the 2178 pre-release? Or the new symbols will automatically available?

One additional question: after the old symbol formats will be finally removed, will that break compatibility with old recorded market depth data that was saved using the previous symbol format?
[2020-10-09 06:07:49]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

And then translate the symbols after.


after the old symbol formats will be finally removed, will that break compatibility with old recorded market depth data that was saved using the previous symbol format?
You will need to rename the data files, to the new symbol format. This is all.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-10-09 06:07:57
[2020-10-11 17:24:55]
User365411 - Posts: 107 | Ending Date: 2021-12-29
Release 2179

1) Please can you confirm that intraday data files (.scid files) got new naming style and historic daily data files (.DLY files) maintain old naming style? For Eur Fx future I got 6EZ20-CME.scid and E6Z20.DLY. Is this ok or naming will coincide and then this will be changed in the future?

2) Using "Translate Symbols To Current Service", SC download again intraday data, why do not rename existing .scid files? So now I have 2 files, old E6Z20.scid E6U20.scid etc... and new 6EZ20-CME.scid 6EU20-CME.scid etc...
Can i delete old naming .scid files, right?

TY
Date Time Of Last Edit: 2020-10-11 17:37:27
[2020-10-12 11:55:38]
caligola - Posts: 100 | Ending Date: 2021-05-15
I'm using the delayed datafeed
after the symbols update, some new symbols don't work

as an example
CLX20-NYMEX not working
CLX20 still working

following all the non working symbols that I could find
CLX20-NYMEX
ESZ20-CME
NQZ20-CME

this what I see
Symbol is unknown.
Click for symbol information.
Already subscribed to symbol.
New subscription rejected.

https://i.imgur.com/ftKmaAE.png

and here the working new symbols
6BZ20-CME
6EZ20-CME
6JZ20-CME
GCZ20-COMEX
NGX20-NYMEX
RTYZ20-CME
SIZ20-COMEX
YMZ20-CBOT
ZBZ20-CBOT
ZFZ20-CBOT
ZNZ20-CBOT
ZTZ20-CBOT
Date Time Of Last Edit: 2020-10-12 11:59:57
[2020-10-12 14:56:00]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
You cannot use the old symbol format and the new symbol format at the same time. Only one symbol format can be used.

Once all symbols are updated to either the old or the new symbol format, then reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-10-12 14:56:37
[2020-10-12 16:28:14]
User365411 - Posts: 107 | Ending Date: 2021-12-29
You cannot use the old symbol format and the new symbol format at the same time. Only one symbol format can be used.

Once all symbols are updated to either the old or the new symbol format, then reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

I don't know if this answer is for my question in post #9.
Anyway, to clarify, I understand that only one symbol format can be used, and it's ok.

The problem is that if I request a long term continuous historical daily data for example for New Zealand fx future 6NZ20-CME, SC populates data folder with one 6NZ20-CME.DLY file and a lot of N6xnn.DLY (old naming style).

The fact that there is a mix of new and old naming style is right or something is wrong and you need to tweak something?
Or maybe it happens only on my PC?

TY
Date Time Of Last Edit: 2020-10-12 16:31:35
[2020-10-13 01:33:04]
Sierra_Chart Engineering - Posts: 1036 | Ending Date: 2021-09-29
Information about new symbol format:
https://www.sierrachart.com/SupportBoard.php?PostID=237095#P237095

Yes this does make sense in the case of continuous futures contract charts:

The problem is that if I request a long term continuous historical daily data for example for New Zealand fx future 6NZ20-CME, SC populates data folder with one 6NZ20-CME.DLY file and a lot of N6xnn.DLY (old naming style).

Sierra Chart Support - Engineering Level

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[2020-10-13 11:17:16]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
It is important that when using the new futures symbol format, that all symbols for a particular futures contract are consistently that format including symbols you are using in sub instances.

After changing the symbols you need to reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

We made some improvements to the Edit >> Translate Symbols to Current Service function to ensure the translation is always to the new symbol format and avoiding mistaken translations, and to also translate the Intraday File Update List symbols. The only case of a mistaken translation that we are aware of involves the symbol GER30 where it would be translated to a Eurodollar (GE) futures symbol. This has been prevented and is in the latest prerelease 2181.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-10-14 01:05:27
[2020-10-22 16:56:22]
User365411 - Posts: 107 | Ending Date: 2021-12-29
To avoid redownload lot of gigabyte of already downloaded intraday .scid files can I rename them with the new naming style using this method?
https://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#RenamingFiles

So, for a continuous contract, rename ESH19.scid to ESH19-CME.scid and then change the symbol name in the chartbook with the actual ESZ20-CME , is it possible or there is something that can be wrong?

Other little question: there is a way to create subfolders in the data folder that contain one single symbol each?

TY
Date Time Of Last Edit: 2020-10-22 17:00:26
[2020-10-22 18:38:20]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
To avoid redownload lot of gigabyte of already downloaded intraday .scid files can I rename them with the new naming style using this method?
Yes this can be done.

So, for a continuous contract, rename ESH19.scid to ESH19-CME.scid and then change the symbol name in the chartbook with the actual ESZ20-CME , is it possible or there is something that can be wrong?
Yes this is correct. Be sure you do this, when disconnected from the data feed and you can only rename files when the charts are closed.



Other little question: there is a way to create subfolders in the data folder that contain one single symbol each?
No this is not supported.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-24 07:26:27]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
For the new method to access Exchange Traded Spreads and Options symbols from the Denali Exchange Data Feed, refer to:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads

And:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#FuturesOptions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-10-24 07:37:53
[2020-10-24 11:17:32]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Dear Support,

The documentation says that there is no support for FOPs of non-Denali (SC Exchange Data) exchanges any longer.

Although I am still able to open symbols like KCZ01000P, (ICE US Coffee Z20 strike 100 Put) etc. by manually entering the old symbol format.
I am still on SC 2182.

Can you please confirm that you will keep support for these symbols on non-Denali exchanges?
They are integral part of my and my members trading and they are perfect for us (definitely way better than having nothing), even though do not update in realtime/delayed.

Thank you for your consideration.
[2020-10-26 04:09:42]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We were not aware you can access ICE futures options. That is probably a Barchart symbol. If you are able to get historical daily data for those, that will remain. But there are no guarantees about this going forward.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-26 07:18:53]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Do you plan to add the FOP symbols to your SC Exchange Data ICE US offering as well? If yes, do you have an estimated time for this?
Thank you.
[2020-10-26 18:49:45]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
No definitely no plans for this. And we would not put long term reliance on that data feed also continuing to offer real-time data for ICE. Although Historical Daily data will be still available for ICE.

There is hardly any use of real-time ICE data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-26 20:14:47]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Just to make sure I understand correctly:

1. Do you plan to stop ICE US and ICE UK realtime data entirely or

2. You plan to stop supporting the current datafeed format and replace it with a different one.

In case of #1 - can you recommend any alternative, other than using CQG or IB's data?
Just would like to know how to prepare for this, when it happens. CQG is not an option for me, you also exactly know what IB's data can be used for...

Thank you.
[2020-10-26 23:22:53]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Are you currently using ICE real-time data through another Sierra Chart account?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-27 06:48:05]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Yes, I have two another active accounts where I pay for ICE realtime data twice.
Date Time Of Last Edit: 2020-10-27 06:48:49
[2020-10-28 21:25:29]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Ok we understand. No need to be concerned with any changes at this time. We will keep this in consideration when review the data feeds around June of next year.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-05 03:14:08]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We are going to maintain the ICE Europe and ICE USA exchange and the Sierra Chart Exchange Data Feed indefinitely.

But the number of users on that old data feed which is done in cooperation with Barchart will gradually be reduced as we add new exchanges to the Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2020-11-05 03:14:18
[2020-11-05 19:27:11]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
The symbol changes described in this post are now completed:
https://www.sierrachart.com/SupportBoard.php?PostID=218017#P218017

When the Service in Sierra Chart is set to SC Data-All Services and some other services like LMAX and FXCM, the categories in File >> Find Symbol that end with (Old), are going to be removed December 27, 2020.

The categories of symbols listed in File >> Find Symbol which end with (Old) are the old symbols and should no longer be used. Instructions to update them are explained below.

The old symbol formats will not be able to be used after the above mentioned date. Previously we thought they could be, but we realize technically they will not work properly after some additional testing.


To update the symbols to the new format, it is important you are running the current version of Sierra Chart. Follow the instructions here to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

After updating Sierra Chart, open your Chartbooks and use the Edit >> Translate Symbols to Current Service command to update the symbols to the new format. Detailed information:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService

Symbol format examples:
ESZ20 (Old format)
ESZ20-CME (New format)

We also realize, that the new format should have been styled like this:
ESZ20_CME

While we could change it, we think it is too much of a disruption to be changing the symbol format again.
----
To search/get listings for futures spreads and options using the new method, refer to:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads

https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#FuturesOptions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-12-27 09:45:14
[2020-11-05 19:49:50]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
Dear Support,
Can you please add/check the old IIZ20 (EUREX Long Term Euro-BTP futures)?
The old IIZ20 symbol provides streaming data/depth, but the new FBTPZ20-EUREX provides historical close prices only.
Thank you.
[2020-11-05 20:34:15]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
The symbol settings are correct. We think the problem could be that you are using both the old and new symbols at the same time. Please check. And check any sub instances you are running.

You can use this command to do the translation to the new symbol format:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-05 21:09:11]
ticinotrader - Posts: 251 | Ending Date: 2021-10-05
I have already tried to use the Translate Symbols feature, but somehow it does not apply to this symbol (IIZ20). All other symbols (including EUREX) changed to the new format without any problem, but this symbol somehow stuck in.
The same happens when I have a single/empty chartbook with the old IIZ20 symbol only and apply the Translate Symbol function.
I do not use sub-instances.
[2020-11-06 15:14:39]
John - SC Support - Posts: 7168 | Ending Date: 2022-04-04
There was a mistake in the Symbol Settings for FBTP and FBTM. We have corrected this. Select Global Settings >> Global Symbol Settings and then select the button in the upper right to Update Symbol Settings. This will correct this issue.
[2020-11-06 20:09:38]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
You also need to re-download all the data in the chart for the FBTP?##-EUREX symbols for both historical Daily and Intraday charts:

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-06 20:09:52
[2020-11-06 20:11:00]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
And we are glad this nightmare of Barchart symbols is over. We cannot stress enough, how *horrible* those symbols were. This was long overdue.

Same thing about CQG symbols, but CQG is secondary to us. CQG symbols are horrible as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-12-27 10:32:32
[2020-11-16 00:15:46]
User664240 - Posts: 106 | Ending Date: 2021-05-18
Still at a loss
1) updated to 2197
2) Edit=>translate symbols...
3) closed all chartbooks and waited for messages to stop..
Results
1) received error messages not enough disc space ..Process was started with 14GB of space.
2) chartbooks were correctly backedup and new ones created
3) no chart in any instance has new symbols in the headers.
What's next
if I'm to go chart by chart and manual change the symbols than please provide the new file formats including those for continuation charts so I can delete the non applicable files
I tried the delete and down load command but that just returned the old symbol and Data??
[2020-11-16 01:06:22]
User664240 - Posts: 106 | Ending Date: 2021-05-18
http://www.sierrachart.com/image.php?Image=1605488570116.png
Showing me that NGZ20-NYMEX IS UNKNOWN after manual changing a single chart?
[2020-11-16 01:21:42]
User664240 - Posts: 106 | Ending Date: 2021-05-18
Message Log rejecting Market data subscription for symbol ESZ20-CME already subscribed to market depth data for ESZ20
[2020-11-16 01:55:11]
User664240 - Posts: 106 | Ending Date: 2021-05-18
I believe my mistake was using the Edit=>Translate...command while chartbooks were closed. It seems to be functioning properly with the new symbols now.
[2020-11-16 11:06:53]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
1) received error messages not enough disc space ..Process was started with 14GB of space.
Delete the Intraday data files using the old symbol format following the instructions here:
https://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#DeletingChartDataFile

Yes this is correct:
I believe my mistake was using the Edit=>Translate...command while chartbooks were closed. It seems to be functioning properly with the new symbols now.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-16 14:22:23]
User664240 - Posts: 106 | Ending Date: 2021-05-18
Some issues
No real time quotes for
HGZ20-comex
GCZ20-COMEX
BUT I'M RECEIVING REAL TIME SIZ20-COMEX IN My main Instance It may be a function of the interday file?? I'm entering the symbols in a quote board.
[2020-11-16 15:52:38]
User664240 - Posts: 106 | Ending Date: 2021-05-18
Apparently exiting all instances and restarting some how did the trick as I'm receiving real time quotes for all symbols
[2020-11-16 16:52:58]
User664240 - Posts: 106 | Ending Date: 2021-05-18
Apparently exiting all instances and restarting some how did the trick as I'm receiving real time quotes for all symbols

However it max out my hard drive and upon exiting and restart I regained 38GB.But upon restart I received a message about configuration file. And SC started as a completely new instance.

How do I regain mo old setup. It could be I used the wrong password as I used the my Logins from the support board.
Is it possible to restart and get my previous setup back?? I really dont wish to start completely over as all my files config files are still present
[2020-11-16 16:57:44]
User664240 - Posts: 106 | Ending Date: 2021-05-18
The actual error message Is "not enough data in the configuration file to be valid". Am I basically screwwedand do I have to start completely over even though all my Data files etc are still present??
[2020-11-16 18:09:05]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Apparently exiting all instances and restarting some how did the trick as I'm receiving real time quotes for all symbols
Just make sure that you have translated the symbols in all instances and you only need to reconnect the data feed (No need to restart):
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

The actual error message Is "not enough data in the configuration file to be valid". Am I basically screwwedand do I have to start completely over even though all my Data files etc are still present??
No. You need to restore a backup configuration file:
https://www.sierrachart.com/index.php?page=doc/ResettingSierraChartToADefaultState.html#RestoringBackupGlobalConfigurationFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-16 18:09:47
[2020-11-19 09:28:25]
User462546 - Posts: 5 | Ending Date: 2021-05-05
It would be appreciated if you could restore the delayed data for the 90-day interest rate futures for yen and kiwi (not visible at all in the smybol list):

https://www.barchart.com/futures/quotes/BFZ20

https://www.barchart.com/futures/quotes/ITZ20

Also the new AUD 90 interest rate future symbols are available from the symbol list but the charts won't load

https://www.barchart.com/futures/quotes/IRZ20

I am getting this as an error:
https://prnt.sc/vly3ye

Cheers
Date Time Of Last Edit: 2020-11-19 11:29:59
[2020-11-19 18:39:09]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Barchart has started to charge for ASX/SFE data.

At a minimum the cost will be 25 USD per month (cost of Sierra Chart Exchange Data Feed). Or 45 USD per month if you want these symbols in real-time, and that will also include historical data.

ASX/SFE Exchange fees:

Pro: $85
Non Pro: $20

We still need to confirm all costs with our data provider Barchart though.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-19 18:53:19
[2020-11-20 01:29:49]
User462546 - Posts: 5 | Ending Date: 2021-05-05
Thanks that seems to be the case on the Barchart Trader platform as well, the 90 Day AUD interest rate futures and 10 Yr Bonds contracts have no data

I have gone through the support documentation managed to figure out how to enter the data manually into Sierra for the AUD stir contracts grabbing the data from Barchart and ASX website as I do not need a live feed. It would be stupid for Barchart not to provide at least End Of Day data to Sierra when this information is freely available from the ASX website and Barchat.

The old symbols for The Kiwi and Yen 90 Day interest rate futures are still working on Sierra and Barchart Trader. Can you please maintain support for these symbols and when possible add these to the new symbol list format?

TIF 3-Month Euroyen Dec '20 (ITZ20)
https://www.barchart.com/futures/quotes/ITH22/futures-prices?viewName=main&timeFrame=current&orderBy=volume&orderDir=desc

NZ 90-Day B.A. Mar '20 (BFH20)
https://www.barchart.com/futures/quotes/BFH20/futures-prices?viewName=main&orderBy=volume&orderDir=desc
Date Time Of Last Edit: 2020-11-23 04:58:12
[2020-12-27 10:31:23]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Regarding post #27 we said the old symbols will be removed December 1. This was not correct. We have maintained the symbols until now.

At this time the old futures symbol formats have been removed since we do not want them cluttering the list of symbols in File >> Find Symbol.

Follow the instructions in post #27 to translate the symbols to the new format if you have not already done so:
https://www.sierrachart.com/SupportBoard.php?PostID=239782#P239782
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-12-27 19:01:37
[2020-12-27 19:47:44]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
The removal of the "(Old)" symbols will prevent real-time data from being received and other issues when using the SC Data-All Services service in Sierra Chart.

So we have added them back for the CME Group, EUREX and Hong Kong futures because we do not want to cause any disruptions because inevitably not everyone has given attention to these notices even though they have been given on startup and plenty of time to make the change.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-12-27 19:48:00
[2021-01-19 05:09:08]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
We have now removed the old symbols for the EUREX symbols for the SC Exchange Data Feed.

If you have not already translated the symbols in your charts, you need to do that now because you are not going to receive data any longer using the old symbol format. You need to use Edit >> Translate Symbols to Current Service. Refer to:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService

Every time we look at the Barchart symbols, and in particular EUREX symbols, they are just absolutely horrible and unrepresentative of what they actually are for. We apologize we took so long to get this cleaned up. Glad this nightmare is behind us.

If you need further help receiving real-time EUREX data start a new support request on this Support Board.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-01-19 05:09:19
[2021-01-19 16:47:20]
Utilisateur847389 Utilisateur847 - Posts: 2 | Ending Date: 2021-11-19
hello I have a problem with your platform 15 days ago now I made a payment on
your platform I still can not get to know me I’m no help from you thank you for refunding me
[2021-01-19 20:33:44]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
Regarding post #50, this is the first time we have heard from you on this. There is no ticket or support board request from you.

We need you to start a new Support Request:
https://www.sierrachart.com/SupportBoard.php?do=NewThread&ForumID=0

Tell us what the problem is. We will help you and give you another 15 days of usage time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-01-20 04:01:50
[2021-02-05 01:46:07]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
The old symbol formats for NYMEX, CBOT, EUREX and Hong Kong futures exchange have now been removed. At this time you must use this Edit menu command to translate symbols to the current format:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService

Otherwise, you will not receive data for the symbol. Either historical or real-time or delayed.

This applies when using the SC Data-All Services service.

The only old symbol formats that can be used are for CME and COMEX and those will be removed next week.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-02-05 01:46:51
[2021-03-17 09:01:50]
Sierra Chart Engineering - Posts: 95944 | Ending Date: 2022-04-10
The last remaining CME old symbol formats for SC Data-All Services have now been removed.

If you are still using the old symbols, your charts will not update. You need to follow these instructions now:
https://www.sierrachart.com/SupportBoard.php?PostID=239782#P239782

Make sure you update Sierra Chart following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

This will be the fastest solution to any updating issues when using the old symbols because new versions of Sierra Chart will automatically translate the symbols.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-03-17 09:02:24

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