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Direct MessagesDate/Time: Thu, 02 May 2024 02:27:01 +0000
General setup help
View Count: 487
| [2020-05-06 18:02:41] |
| User994498 - Posts: 27 |
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Hi, I need help getting everything setup properly. My data feed and everything is connected but the data is not updating. Additionally, I am downloading previously made chartbooks that others created and when I download them, the chart pops up but there is no data updating. Any assistance getting set up would be greatly appreciated. Thanks, Jordan |
| [2020-05-06 20:45:59] |
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First make sure the symbols are correct: Edit Menu: Edit >> Translate Symbols To Current Service For charts not updating, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 20:59:29] |
| User994498 - Posts: 27 |
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Can I be setup with remote assistance? I have found it really confusing to get the scaling and everything configured properly especially with number bars and volume/market profile. If there are guides for setting those tools up that are available, I would appreciate that. Otherwise, I think remote assistance is the best option for me. I created another support ticket regarding getting remote assistance but have not received a response just yet. (understandable as you guys are very busy). Please let me know!
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| [2020-05-07 14:10:05] |
| John - SC Support - Posts: 31293 |
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We have responded to your Account Support ticket. We will work through that ticket and will set this one as resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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