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Date/Time: Tue, 07 Jul 2020 22:25:22 +0000



You have exhausted number of logons allowed per day

[2020-05-04 20:20:42]
User557387 - Posts: 6 | Ending Date: 2020-10-04
Hi
I posted a while ago regarding historical downloads every few minutes--I read some posts and I understand that you cannot help.
=======
this was the subject at that time
My SC is showing : Waiting to download historical data on the screen every few minutes
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Datafeed is and always has been CQG FIX Trading



Today , around 3:20 pm Eastern time I got this message and been booted out :

You have exhausted number of logons allowed per day --


And I cannot reconnect anymore

Pls see attached screen shot
imageYou have exhausted number of logons per day.png / V - Attached On 2020-05-04 20:19:36 UTC - Size: 102.72 KB - 59 views
[2020-05-04 21:47:15]
Sierra Chart Engineering - Posts: 87353 | Ending Date: 2021-04-05
We really recommend using the Sierra Chart order routing service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

You will not have that problem with this service.

Could you let us know who your broker is. They should support this service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-05-04 21:47:38
[2020-05-04 22:56:15]
User557387 - Posts: 6 | Ending Date: 2020-10-04
IRONBEAM, INC.
141 W. JACKSON BLVD. #2600
CHICAGO, IL 60604
[2020-05-05 10:55:55]
Sierra Chart Engineering - Posts: 87353 | Ending Date: 2021-04-05
Okay in this case you do need to stay with CQG for the time being until we work on an alternative solution with Iron Beam later in the year.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-05-05 10:57:31
[2020-05-14 22:40:11]
User557387 - Posts: 6 | Ending Date: 2020-10-04
I log on at 9-20 AM today and Sierra Charts booted me out at 13-20 pm with same message- exceed number of logons...

I cannot used it anymore -- please think of something...

thank you

Adrian
[2020-05-15 00:48:31]
Sierra Chart Engineering - Posts: 87353 | Ending Date: 2021-04-05
You mean CQG disconnected you. Not Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-05-18 22:31:13]
User557387 - Posts: 6 | Ending Date: 2020-10-04
Yes, CQG logged me out because as i stated above my platform -for some reason is trying to download historical data every few minutes

And when it does that it probably requires a new login in the CQG server

I copied here a portion of the Log:
========================
HD Request # 444 | Downloading Intraday chart data for F.US.ENQM20 to the file F.US.ENQM20.scid. Service: cqg | 2020-05-18 17:06:13.205
HD Request # 444 | Download start date-time: 2020-05-18 17:06:01.000 | 2020-05-18 17:06:13.206
HD Request # 444 | Using server: ds3.sierracharts.com port 10150 | 2020-05-18 17:06:13.206
Socket (1) | Creating socket. | 2020-05-18 17:06:13.206
Socket (1) | Connecting to IP: 65.182.172.42. | 2020-05-18 17:06:13.206
HD Request # 444 | Setting DTC encoding to Binary VLS | 2020-05-18 17:06:13.259
HD Request # 444 | Sending historical data logon request message. | 2020-05-18 17:06:13.259
HD Request # 444 | Requesting Intraday data. Start date-time: 2020-05-18 17:06:01. Record interval: 1. Symbol: F.US.ENQM20 | 2020-05-18 17:06:13.280
HD Request # 444 | Decompressing data. | 2020-05-18 17:06:13.301
HD Request # 444 | Receiving Intraday data for F.US.ENQM20 starting at 2020-05-18 17:06:01 | 2020-05-18 17:06:13.302

======================

And I emailed my introducing broker also --look below what he had to say....:
=========================
I personally use SC / CQG WebAPI with no issues,and I have many other clients using the same combo with no issues.

Not sure why you are experiencing an issue...Which contract are you trying to load ?

Also, did you download the most current version ?Please click on "Help" at the top of your SC platform,and then click on "Download Current Version".


I am only tracking x 3 contracts ES , NQ and Micro Es

Can you do something for this Historic data download to stop? so I can be able to use SC platform properly...?

Thank you
[2020-05-19 00:29:09]
Sierra Chart Engineering - Posts: 87353 | Ending Date: 2021-04-05
Historical data requests do not go through CQG. They go only to the Sierra Chart servers.

And when it does that it probably requires a new login in the CQG server
No that is not the problem.

It is the lost connections to CQG which is causing the downloading of missing historical data during that time of the reconnection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-05-19 00:29:19
[2020-05-27 23:57:16]
User557387 - Posts: 6 | Ending Date: 2020-10-04
I search the board and I tried using PORT 80 but that did not solve the problem.

I just talked to CQG customer service explaining the situation and they said the following:

'' Sierra Charts has to "" release the connection " to CQG server and clear the cache for my login number/ name"


Can you do that - to make it functional again ?

thanks

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