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Date/Time: Thu, 30 Mar 2023 07:10:05 +0000



chart data is delayed by 10 minutes (Denali)

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[2020-05-01 16:59:30]
User117347 - Posts: 41
Sierra,

I just switched from CQG to Denali.

1. When I open a chart the candlesticks do not move. Data is not coming in.

2. After a moment it connects and starts to trade, but the data is not live, data is delayed by 10 minutes.

3. I checked with AMP but they did not know what the problem would be.

http://www.sierrachart.com/image.php?Image=1588352217881.png

Please advise.
Thanks,
Jim
[2020-05-02 02:37:48]
Sierra Chart Engineering - Posts: 104367
We do not see any reason why you would be having any issue. The most likely cause is that you do not have the option in Data/Trade Service Settings for Allow Support For Sierra Chart Data Feeds enabled. Refer to the information here:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

If this is enabled and you are still having problems, then follow these instructions to get us a Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-02 02:38:13

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