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Direct MessagesDate/Time: Sat, 04 May 2024 03:47:42 +0000
Sierra chart update issues
View Count: 494
| [2020-04-30 13:49:40] |
| User906465 - Posts: 3 |
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I have package 5. not sure why the issue. here is my log, any help would be appreciated. Reading Internal Order ID file. | 2020-04-30 12:55:46.878 Reading Trade Orders file. | 2020-04-30 12:55:47.034 Reading Trade Positions file. | 2020-04-30 12:55:47.057 Reading Account Balance file. | 2020-04-30 12:55:47.064 UDPListener (1364). Port 22904 | Listening on UDP port 22904. | 2020-04-30 12:55:47.185 Software version: 2095 64-bit | 2020-04-30 12:55:47.185 Primary Thread ID: 12228 | 2020-04-30 12:55:47.185 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-04-30 12:55:47.185 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-04-30 12:55:47.185 * Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-30 12:55:47.185 Current selected Data/Trading service: SC Data - All Services | 2020-04-30 12:55:47.185 Custom symbol settings values: enabled | 2020-04-30 12:55:47.185 Chart Update Interval: 500 | 2020-04-30 12:55:47.185 Intraday Data Storage Time Unit: 1 | 2020-04-30 12:55:47.185 Time Zone: +00:00:00 (UTC+00) | 2020-04-30 12:55:47.185 2020-04-30 07:55:47 Local computer time | 2020-04-30 12:55:47.185 2020-04-30 12:55:47 Local computer time in UTC | 2020-04-30 12:55:47.185 2020-04-30 12:55:47 Local computer time in SC Time Zone | 2020-04-30 12:55:47.185 2020-04-30 12:55:44 Server time in UTC | 2020-04-30 12:55:47.185 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-30 12:55:47.185 Program path: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\ | 2020-04-30 12:55:47.185 Data Files path: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\Data\ | 2020-04-30 12:55:47.185 OS Version Number: 10.0 | 2020-04-30 12:55:47.186 Locale Setting: C | 2020-04-30 12:55:47.186 DLLs: rbcc_64 (1).dll, rbcc_footprint_64 (1).dll, UserContributedStudies_64.dll | 2020-04-30 12:55:47.186 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-04-30 12:55:47.206 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-04-30 12:55:47.236 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-04-30 12:55:47.376 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-04-30 12:55:47.376 Received 5 login tokens. | 2020-04-30 12:55:47.659 A request for the latest software update has been made. | 2020-04-30 12:55:50.831 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2020-04-30 12:55:50.831 * Download for software update has been redirected. Request ID: 1 -> 2. New URL: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe | 2020-04-30 12:55:51.411 Symbol settings MD5 received. Request ID: 1. | 2020-04-30 12:55:51.567 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2020-04-30 12:55:51.567 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-04-30 12:55:52.825 * Error creating folder C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\. Windows error code 183: Cannot create a file when that file already exists. | 2020-04-30 12:55:53.110 * File has been written to: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\SierraChartFileDownloader.exe. File Size: 6031872 bytes. | 2020-04-30 12:55:53.112 Symbol settings received. Request ID: 2. | 2020-04-30 12:55:56.407 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-04-30 12:57:38.025 * |
| [2020-04-30 18:05:57] |
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We want you to manually run the installer from this location: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\SierraChartFileDownloader.exe. Let us know if you can start the installer. This is also an unusual location to install Sierra Chart and we suspect this is the reason for the problem. Normally we recommend C:\SierraChart. If you want to later move the installation, refer to: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation We have also removed of the lockout for version 2095. Restart Sierra Chart for now so you have immediate access. So that is the first thing to do, is restart Sierra Chart for now, then you can update later on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-30 18:07:12
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