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Post From: Sierra chart update issues

[2020-04-30 13:49:40] Link To Thread - Link To Post [Go To First Post]
User906465 - Posts: 3
I have package 5. not sure why the issue. here is my log, any help would be appreciated. Reading Internal Order ID file. \| 2020-04-30 12:55:46.878 Reading Trade Orders file. \| 2020-04-30 12:55:47.034 Reading Trade Positions file. \| 2020-04-30 12:55:47.057 Reading Account Balance file. \| 2020-04-30 12:55:47.064 UDPListener (1364). Port 22904 \| Listening on UDP port 22904. \| 2020-04-30 12:55:47.185 Software version: 2095 64-bit \| 2020-04-30 12:55:47.185 Primary Thread ID: 12228 \| 2020-04-30 12:55:47.185 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2020-04-30 12:55:47.185 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2020-04-30 12:55:47.185 * Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-04-30 12:55:47.185 Current selected Data/Trading service: SC Data - All Services \| 2020-04-30 12:55:47.185 Custom symbol settings values: enabled \| 2020-04-30 12:55:47.185 Chart Update Interval: 500 \| 2020-04-30 12:55:47.185 Intraday Data Storage Time Unit: 1 \| 2020-04-30 12:55:47.185 Time Zone: +00:00:00 (UTC+00) \| 2020-04-30 12:55:47.185 2020-04-30 07:55:47 Local computer time \| 2020-04-30 12:55:47.185 2020-04-30 12:55:47 Local computer time in UTC \| 2020-04-30 12:55:47.185 2020-04-30 12:55:47 Local computer time in SC Time Zone \| 2020-04-30 12:55:47.185 2020-04-30 12:55:44 Server time in UTC \| 2020-04-30 12:55:47.185 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-04-30 12:55:47.185 Program path: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\ \| 2020-04-30 12:55:47.185 Data Files path: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\Data\ \| 2020-04-30 12:55:47.185 OS Version Number: 10.0 \| 2020-04-30 12:55:47.186 Locale Setting: C \| 2020-04-30 12:55:47.186 DLLs: rbcc_64 (1).dll, rbcc_footprint_64 (1).dll, UserContributedStudies_64.dll \| 2020-04-30 12:55:47.186 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2020-04-30 12:55:47.206 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 12:55:47.236 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-04-30 12:55:47.376 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-04-30 12:55:47.376 Received 5 login tokens. \| 2020-04-30 12:55:47.659 A request for the latest software update has been made. \| 2020-04-30 12:55:50.831 * The update is being downloaded in the background. When it is complete, you will be prompted. \| 2020-04-30 12:55:50.831 * Download for software update has been redirected. Request ID: 1 -> 2. New URL: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe \| 2020-04-30 12:55:51.411 Symbol settings MD5 received. Request ID: 1. \| 2020-04-30 12:55:51.567 Requested symbol settings for service code scdataallservices. Request ID: 2. \| 2020-04-30 12:55:51.567 Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-04-30 12:55:52.825 * Error creating folder C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\. Windows error code 183: Cannot create a file when that file already exists. \| 2020-04-30 12:55:53.110 * File has been written to: C:\Users\kenno\Desktop\Sierra 1\SierraChart2095\SierraChartFileDownloader.exe. File Size: 6031872 bytes. \| 2020-04-30 12:55:53.112 Symbol settings received. Request ID: 2. \| 2020-04-30 12:55:56.407 Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-04-30 12:57:38.025 *