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chart data not updating automatically

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[2020-04-29 18:30:52] #1 [Go To First Post]
User283743 - Posts: 38
Ive recently switched to sierra real time data connection plus us equities feed. For some reason my charts (equites only, futures are fine) do not update automatically; if I click on "delete and download data" the chart will update to show the current price but then stop again...until i manually hit "delete and download data" again. If I change the chart symbol to Es (futures) the chart updates in real time again, change it back to any equity, no movement. So it appears the futures data through IB is working fine, but the equities data not. please help, thank you.

[2020-04-29 19:48:49] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us the symbol of one of the stock charts which is not updating. And follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-30 11:02:22] #3 [Go To First Post]
User283743 - Posts: 38
Problem applies to any equity Ive tested, incl. SPY, but in this case I had a BA chart open. Message log below. Software version: 2060 64-bit \| 2020-04-30 06:58:48.218 Usage end date: 2020-05-21 \| 2020-04-30 06:58:48.218 Enabled for: Advanced Features 2. \| 2020-04-30 06:58:48.218 Enabled for: Sierra Chart Historical Data Service. \| 2020-04-30 06:58:48.218 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2020-04-30 06:58:48.218 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-04-30 06:58:48.218 Enabled for exchange: INDEXES_DATA_BARCHART \| 2020-04-30 06:58:48.218 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) \| 2020-04-30 06:58:48.218 Enabled for exchange: BATS (NYSE, NASDAQ) \| 2020-04-30 06:58:48.218 Received 1 data feed usernames. \| 2020-04-30 06:58:48.218 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-04-30 06:58:48.218 Current selected Data/Trading service: Interactive Brokers \| 2020-04-30 06:58:48.218 Custom symbol settings values: enabled \| 2020-04-30 06:58:48.218 Chart Update Interval: 500 \| 2020-04-30 06:58:48.218 Intraday Data Storage Time Unit: 0 \| 2020-04-30 06:58:48.218 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-04-30 06:58:48.218 2020-04-30 11:58:48 Local computer time \| 2020-04-30 06:58:48.218 2020-04-30 10:58:48 Local computer time in UTC \| 2020-04-30 06:58:48.218 2020-04-30 06:58:48 Local computer time in SC Time Zone \| 2020-04-30 06:58:48.218 2020-04-30 10:55:33 Server time in UTC \| 2020-04-30 06:58:48.218 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-04-30 06:58:48.218 Program path: C:\SierraChart\ \| 2020-04-30 06:58:48.218 Data Files path: C:\SierraChart\Data\ \| 2020-04-30 06:58:48.218 OS Version Number: 10.0 \| 2020-04-30 06:58:48.218 Locale Setting: C \| 2020-04-30 06:58:48.218 DLLs: UserContributedStudies_64.dll \| 2020-04-30 06:58:48.218 File >> Disconnect selected. \| 2020-04-30 06:59:29.044 IB TWS socket (1) \| CloseSocket call. \| 2020-04-30 06:59:29.049 IB TWS socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 06:59:29.049 IB TWS socket (1) \| Socket gracefully closed by remote side. \| 2020-04-30 06:59:29.051 IB TWS socket (1) \| Closed. \| 2020-04-30 06:59:29.051 DTC Client socket (3) \| CloseSocket call. \| 2020-04-30 06:59:29.085 SC Data - All Services \| Disconnected from the server. \| 2020-04-30 06:59:29.085 Interactive Brokers \| Disconnected. \| 2020-04-30 06:59:29.085 DTC Client socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 06:59:29.085 DTC Client socket (3) \| Socket gracefully closed by remote side. \| 2020-04-30 06:59:29.184 DTC Client socket (3) \| Closed. \| 2020-04-30 06:59:29.184 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2020-04-30 06:59:34.853 IB TWS socket (2) \| Creating socket. \| 2020-04-30 06:59:34.853 IB TWS socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-04-30 06:59:34.853 Starting TWS auto-login thread. \| 2020-04-30 06:59:34.853 TWS auto-login thread ending. \| 2020-04-30 06:59:34.854 Interactive Brokers \| Sending API sign: API \| 2020-04-30 06:59:35.354 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2020-04-30 06:59:35.354 Interactive Brokers \| TWS server version: 136 \| 2020-04-30 06:59:35.771 Interactive Brokers \| TWS time: 20200430 11:59:33 British Summer Time \| 2020-04-30 06:59:35.771 Interactive Brokers \| Connected. Sending Start API command. \| 2020-04-30 06:59:36.021 Interactive Brokers \| Waiting for account information. \| 2020-04-30 06:59:36.021 IB Account information received. \| 2020-04-30 06:59:36.030 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2020-04-30 06:59:36.030 Interactive Brokers \| Connected to Live account. \| 2020-04-30 06:59:36.030 Interactive Brokers \| Connected to data and trading server. \| 2020-04-30 06:59:36.030 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.030 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.030 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.030 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.030 Updated verified funded futures trading account ending date to: 2020-06-01 10:59:36 \| 2020-04-30 06:59:36.030 Next valid order ID: 1 \| 2020-04-30 06:59:36.040 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2020-04-30 06:59:36.040 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2020-04-30 06:59:36.040 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2020-04-30 06:59:36.040 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-30 06:59:36.040 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2020-04-30 06:59:36.040 Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. \| 2020-04-30 06:59:36.040 Next valid order ID: 1 \| 2020-04-30 06:59:36.040 Next valid order ID: 1 \| 2020-04-30 06:59:36.040 Using SC exchange feed2. Symbol: MES-######-GLOBEX-USD \| 2020-04-30 06:59:36.061 Interactive Brokers \| Starting real-time market data updates for: MES-202006-GLOBEX-USD. ID: 1 \| 2020-04-30 06:59:36.062 Interactive Brokers \| Subscribing to Symbol: MES, SecurityType: FUT, Expiration: 202006, Exchange: GLOBEX, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-30 06:59:36.062 Interactive Brokers \| Requesting security definition data for: MES-202006-GLOBEX-USD. ID: 1 \| 2020-04-30 06:59:36.062 Using SC exchange feed2. Symbol: MES-######-GLOBEX-USD \| 2020-04-30 06:59:36.062 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MES-202006-GLOBEX-USD \| 2020-04-30 06:59:36.062 Added historical Intraday data request for MES-202006-GLOBEX-USD to the queue. \| 2020-04-30 06:59:36.062 Intraday data recording state for symbol MES-202006-GLOBEX-USD is set to download 'Pending'. \| 2020-04-30 06:59:36.062 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.062 Delaying start of download for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:36.093 Interactive Brokers \| Market data type is Live for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:36.175 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MES-202006-GLOBEX-USD.2020-04-30.depth \| 2020-04-30 06:59:36.175 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-30 06:59:36.187 Interactive Brokers \| Starting real-time market data updates for: ES-202006-GLOBEX. ID: 2 \| 2020-04-30 06:59:36.187 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 202006, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-30 06:59:36.187 Interactive Brokers \| Requesting security definition data for: ES-202006-GLOBEX. ID: 2 \| 2020-04-30 06:59:36.187 Requesting market depth updates for: MES-202006-GLOBEX-USD if supported. \| 2020-04-30 06:59:36.214 Requesting market depth updates for: ES-202006-GLOBEX if supported. \| 2020-04-30 06:59:36.231 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-30 06:59:36.231 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-202006-GLOBEX \| 2020-04-30 06:59:36.231 Added historical Intraday data request for ES-202006-GLOBEX to the queue. \| 2020-04-30 06:59:36.231 Intraday data recording state for symbol ES-202006-GLOBEX is set to download 'Pending'. \| 2020-04-30 06:59:36.231 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.231 Interactive Brokers \| Market data type is Live for ES-202006-GLOBEX \| 2020-04-30 06:59:36.343 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ES-202006-GLOBEX.2020-04-30.depth \| 2020-04-30 06:59:36.344 Mapping BA to BA. Service code: equities.us \| 2020-04-30 06:59:36.451 SC Data - All Services \| Starting real-time market data updates for: BA (BA). ID: 3 Service code: equities.us \| 2020-04-30 06:59:36.452 SC Data - All Services \| Using username 0 \| 2020-04-30 06:59:36.452 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10046 \| 2020-04-30 06:59:36.452 SC Data - All Services \| Requesting security definition data for: BA (BA). ID: 3 \| 2020-04-30 06:59:36.452 Added historical Intraday data request for BA to the queue. \| 2020-04-30 06:59:36.452 Intraday data recording state for symbol BA is set to download 'Pending'. \| 2020-04-30 06:59:36.452 Triggering next historical data download in queue. \| 2020-04-30 06:59:36.452 DTC Client socket (1) \| Creating socket. \| 2020-04-30 06:59:36.480 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2020-04-30 06:59:36.480 SC Data - All Services \| Connected to server. \| 2020-04-30 06:59:36.597 SC Data - All Services \| Starting socket receive thread. \| 2020-04-30 06:59:36.597 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-04-30 06:59:36.597 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-04-30 06:59:36.733 SC Data - All Services \| Sending logon request message. \| 2020-04-30 06:59:36.733 SC Data - All Services \| Received logon response. \| 2020-04-30 06:59:36.835 SC Data - All Services \| Server Name: SC Realtime Server. \| 2020-04-30 06:59:36.835 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-04-30 06:59:36.835 SC Data - All Services \| Successfully connected. \| 2020-04-30 06:59:36.835 SC Data - All Services \| Trading is not supported. \| 2020-04-30 06:59:36.835 SC Data - All Services \| Restarting real-time data updates for symbol: BA -> BA \| 2020-04-30 06:59:36.835 Symbol Error - BA is unknown, unavailable, or improperly formatted. Over symbol limit. Limit is 0 symbols. \| 2020-04-30 06:59:36.961 SC Data - All Services \| Received security definition for symbol BA \| 2020-04-30 06:59:36.962 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U317* \| 2020-04-30 06:59:41.023 Interactive Brokers \| Begin Trade Positions processing. \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 202380167 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 4391 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 48387262 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 165642013 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 364036112 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 143541499 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 102053624 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 306081469 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 352937297 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 136370275 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 280801120 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 141253540 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 365306774 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 347408543 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 4813467 \| 2020-04-30 06:59:41.029 Interactive Brokers \| Sending request for contract details for contract ID 390332324 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Sending request for contract details for contract ID 41208978 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Sending request for contract details for contract ID 8093853 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Sending request for contract details for contract ID 328204984 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Sending request for contract details for contract ID 349869083 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Sending request for contract details for contract ID 101553762 \| 2020-04-30 06:59:41.030 Interactive Brokers \| Received Trade Positions download end message for account U317* \| 2020-04-30 06:59:41.030 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2020-04-30 06:59:41.030 Interactive Brokers \| Received contract details for symbol AIMT-STK-SMART-USD \| 2020-04-30 06:59:41.030 Interactive Brokers \| Received contract details for symbol AMD-STK-SMART-USD \| 2020-04-30 06:59:41.031 Interactive Brokers \| Received contract details for symbol AMRN-STK-SMART-USD \| 2020-04-30 06:59:41.032 Interactive Brokers \| Received contract details for symbol AUPH-STK-SMART-USD \| 2020-04-30 06:59:41.033 Interactive Brokers \| Received contract details for symbol BYND-STK-SMART-USD \| 2020-04-30 06:59:41.034 Interactive Brokers \| Received contract details for symbol CARA-STK-SMART-USD \| 2020-04-30 06:59:41.034 Interactive Brokers \| Received contract details for symbol CCXI-STK-SMART-USD \| 2020-04-30 06:59:41.035 Interactive Brokers \| Received contract details for symbol EOLS-STK-SMART-USD \| 2020-04-30 06:59:41.036 Interactive Brokers \| Received contract details for symbol GOSS-STK-SMART-USD \| 2020-04-30 06:59:41.036 Interactive Brokers \| Received contract details for symbol ICE-STK-SMART-USD \| 2020-04-30 06:59:41.037 Interactive Brokers \| Received contract details for symbol IOVA-STK-SMART-USD \| 2020-04-30 06:59:41.037 Interactive Brokers \| Received contract details for symbol ITCI-STK-SMART-USD \| 2020-04-30 06:59:41.038 Interactive Brokers \| Received contract details for symbol LK-STK-SMART-USD \| 2020-04-30 06:59:41.038 Interactive Brokers \| Received contract details for symbol MAXR-STK-SMART-USD \| 2020-04-30 06:59:41.039 Interactive Brokers \| Received contract details for symbol NKTR-STK-SMART-USD \| 2020-04-30 06:59:41.039 Interactive Brokers \| Received contract details for symbol NLOK-STK-SMART-USD \| 2020-04-30 06:59:41.039 Interactive Brokers \| Received contract details for symbol NTDOY-STK-SMART-USD \| 2020-04-30 06:59:41.040 Interactive Brokers \| Received contract details for symbol SGMO-STK-SMART-USD \| 2020-04-30 06:59:41.040 Interactive Brokers \| Received contract details for symbol SONO-STK-SMART-USD \| 2020-04-30 06:59:41.040 Interactive Brokers \| Received contract details for symbol STNG-STK-SMART-USD \| 2020-04-30 06:59:41.041 Interactive Brokers \| Received contract details for symbol VSTM-STK-SMART-USD \| 2020-04-30 06:59:41.041 Interactive Brokers \| All contract details received for symbols used for trading. Starting timer to request trading data. \| 2020-04-30 06:59:41.041 HD Request # 8 \| Downloading Intraday chart data for MES-202006-GLOBEX-USD to the file MES-202006-GLOBEX-USD.scid. Service: cme \| 2020-04-30 06:59:41.312 HD Request # 8 \| Download start date-time: 2020-04-30 06:59:23.000 \| 2020-04-30 06:59:41.312 HD Request # 8 \| Using server: ds23.sierracharts.com port 10150 \| 2020-04-30 06:59:41.312 Socket (3) \| Creating socket. \| 2020-04-30 06:59:41.312 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2020-04-30 06:59:41.312 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2020-04-30 06:59:41.536 HD Request # 8 \| Sending historical data logon request message. \| 2020-04-30 06:59:41.536 HD Request # 8 \| Requesting Intraday data. Start date-time: 2020-04-30 06:59:23. Record interval: 0. Symbol: MESM20 \| 2020-04-30 06:59:42.107 HD Request # 8 \| Decompressing data. \| 2020-04-30 06:59:42.215 Socket (3) \| CloseSocket call. \| 2020-04-30 06:59:42.216 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 06:59:42.216 Historical data download thread signaled to stop. \| 2020-04-30 06:59:42.233 HD Request # 8 \| Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.233 HD Request # 8 \| Completion time: 1s \| 2020-04-30 06:59:42.233 HD Request # 8 \| Intraday data download complete for MES-202006-GLOBEX-USD. Unique request ID: 8 \| 2020-04-30 06:59:42.233 Removing historical data download ID 8. \| 2020-04-30 06:59:42.233 Real-time Intraday chart data file updates started for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.233 Intraday chart data file opened for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.233 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2020-04-30 06:59:42.233 Using SC exchange feed2. Symbol: MES-######-GLOBEX-USD \| 2020-04-30 06:59:42.233 Interactive Brokers \| Using primary service for historical data for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.233 Added historical Intraday data request for MES-202006-GLOBEX-USD to the queue. \| 2020-04-30 06:59:42.233 Intraday data recording state for symbol MES-202006-GLOBEX-USD is set to download 'Pending'. \| 2020-04-30 06:59:42.233 Triggering next historical data download in queue. \| 2020-04-30 06:59:42.233 Triggering next historical data download in queue. \| 2020-04-30 06:59:42.233 HD Request # 9 \| Downloading Intraday chart data for MES-202006-GLOBEX-USD to the file MES-202006-GLOBEX-USD.scid. Service: interactive_brokers.trading \| 2020-04-30 06:59:42.233 HD Request # 9 \| Download start date-time: 2020-04-30 06:59:23.000 \| 2020-04-30 06:59:42.234 HD Request # 9 \| Requesting a total of 0 days and 4819 seconds. \| 2020-04-30 06:59:42.234 HD Request # 9 \| IB Backfill - Seconds requested: 4819. Seconds Remaining: 0. \| 2020-04-30 06:59:42.234 HD Request # 9 \| Requesting 4819 Seconds of data at 30 secs with ending date-time at 2020-04-30 08:09:42 for MES-202006-GLOBEX-USD. PriceType: TRADES \| 2020-04-30 06:59:42.234 HD Request # 10 \| Downloading Intraday chart data for ES-202006-GLOBEX to the file ES-202006-GLOBEX.scid. Service: cme \| 2020-04-30 06:59:42.234 HD Request # 10 \| Download start date-time: 2020-04-30 06:59:28.000 \| 2020-04-30 06:59:42.235 HD Request # 10 \| Using server: ds21.sierracharts.com port 10149 \| 2020-04-30 06:59:42.235 Socket (4) \| Creating socket. \| 2020-04-30 06:59:42.235 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2020-04-30 06:59:42.235 Socket (3) \| Socket gracefully closed by remote side. \| 2020-04-30 06:59:42.322 Socket (3) \| Closed. \| 2020-04-30 06:59:42.322 HD Request # 9 \| Processing historical data message from TWS \| 2020-04-30 06:59:42.398 HD Request # 9 \| Receiving Intraday data for MES-202006-GLOBEX-USD starting at 2020-04-30 06:49:30 \| 2020-04-30 06:59:42.398 HD Request # 9 \| Received 22 records and wrote 21 records from 2020-04-30 06:49:00 to 2020-04-30 06:59:30. \| 2020-04-30 06:59:42.398 HD Request # 9 \| Timestamp of first Intraday data file record written: 2020-04-30 06:59:30 \| 2020-04-30 06:59:42.398 HD Request # 9 \| Received 22 records from 2020-04-30 06:49:30.000 to 2020-04-30 06:59:30.000 (10.0 minutes) and wrote 1 record for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.398 HD Request # 9 \| Completion time: 0s \| 2020-04-30 06:59:42.401 HD Request # 9 \| Intraday data download complete for MES-202006-GLOBEX-USD. Unique request ID: 11 \| 2020-04-30 06:59:42.401 Removing historical data download ID 11. \| 2020-04-30 06:59:42.401 Real-time Intraday chart data file updates started for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.401 Intraday chart data file opened for MES-202006-GLOBEX-USD \| 2020-04-30 06:59:42.401 HD Request # 9 \| Enabling Intraday chart updating for symbol. \| 2020-04-30 06:59:42.401 Triggering next historical data download in queue. \| 2020-04-30 06:59:42.401 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2020-04-30 06:59:42.452 HD Request # 10 \| Sending historical data logon request message. \| 2020-04-30 06:59:42.452 HD Request # 10 \| Requesting Intraday data. Start date-time: 2020-04-30 06:59:28. Record interval: 0. Symbol: ESM20 \| 2020-04-30 06:59:43.008 HD Request # 10 \| Decompressing data. \| 2020-04-30 06:59:43.114 Socket (4) \| CloseSocket call. \| 2020-04-30 06:59:43.114 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 06:59:43.114 Historical data download thread signaled to stop. \| 2020-04-30 06:59:43.115 HD Request # 10 \| Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ES-202006-GLOBEX \| 2020-04-30 06:59:43.115 HD Request # 10 \| Completion time: 0s \| 2020-04-30 06:59:43.116 HD Request # 10 \| Intraday data download complete for ES-202006-GLOBEX. Unique request ID: 9 \| 2020-04-30 06:59:43.116 Removing historical data download ID 9. \| 2020-04-30 06:59:43.116 Real-time Intraday chart data file updates started for ES-202006-GLOBEX \| 2020-04-30 06:59:43.116 Intraday chart data file opened for ES-202006-GLOBEX \| 2020-04-30 06:59:43.116 HD Request # 10 \| Enabling Intraday chart updating for symbol. \| 2020-04-30 06:59:43.116 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-30 06:59:43.116 Interactive Brokers \| Using primary service for historical data for ES-202006-GLOBEX \| 2020-04-30 06:59:43.116 Added historical Intraday data request for ES-202006-GLOBEX to the queue. \| 2020-04-30 06:59:43.116 Intraday data recording state for symbol ES-202006-GLOBEX is set to download 'Pending'. \| 2020-04-30 06:59:43.116 Triggering next historical data download in queue. \| 2020-04-30 06:59:43.116 Triggering next historical data download in queue. \| 2020-04-30 06:59:43.116 HD Request # 11 \| Downloading Intraday chart data for ES-202006-GLOBEX to the file ES-202006-GLOBEX.scid. Service: interactive_brokers.trading \| 2020-04-30 06:59:43.116 HD Request # 11 \| Download start date-time: 2020-04-30 06:59:28.000 \| 2020-04-30 06:59:43.116 HD Request # 11 \| Requesting a total of 0 days and 4815 seconds. \| 2020-04-30 06:59:43.116 HD Request # 11 \| IB Backfill - Seconds requested: 4815. Seconds Remaining: 0. \| 2020-04-30 06:59:43.116 HD Request # 11 \| Requesting 4815 Seconds of data at 30 secs with ending date-time at 2020-04-30 08:09:43 for ES-202006-GLOBEX. PriceType: TRADES \| 2020-04-30 06:59:43.116 HD Request # 12 \| Downloading Intraday chart data for BA to the file BA.scid. Service: equities.us \| 2020-04-30 06:59:43.116 HD Request # 12 \| Download start date-time: 2020-04-30 06:56:49.000 \| 2020-04-30 06:59:43.117 HD Request # 12 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2020-04-30 06:59:43.117 Socket (3) \| Creating socket. \| 2020-04-30 06:59:43.117 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2020-04-30 06:59:43.117 Socket (4) \| Socket gracefully closed by remote side. \| 2020-04-30 06:59:43.221 Socket (4) \| Closed. \| 2020-04-30 06:59:43.222 HD Request # 11 \| Processing historical data message from TWS \| 2020-04-30 06:59:43.307 HD Request # 11 \| Receiving Intraday data for ES-202006-GLOBEX starting at 2020-04-30 06:49:30 \| 2020-04-30 06:59:43.307 HD Request # 11 \| Received 22 records and wrote 21 records from 2020-04-30 06:49:00 to 2020-04-30 06:59:30. \| 2020-04-30 06:59:43.307 HD Request # 11 \| Timestamp of first Intraday data file record written: 2020-04-30 06:59:30 \| 2020-04-30 06:59:43.307 HD Request # 11 \| Received 22 records from 2020-04-30 06:49:30.000 to 2020-04-30 06:59:30.000 (10.0 minutes) and wrote 1 record for ES-202006-GLOBEX \| 2020-04-30 06:59:43.307 HD Request # 11 \| Completion time: 0s \| 2020-04-30 06:59:43.310 HD Request # 11 \| Intraday data download complete for ES-202006-GLOBEX. Unique request ID: 12 \| 2020-04-30 06:59:43.310 Removing historical data download ID 12. \| 2020-04-30 06:59:43.310 Real-time Intraday chart data file updates started for ES-202006-GLOBEX \| 2020-04-30 06:59:43.310 Intraday chart data file opened for ES-202006-GLOBEX \| 2020-04-30 06:59:43.310 HD Request # 11 \| Enabling Intraday chart updating for symbol. \| 2020-04-30 06:59:43.310 Triggering next historical data download in queue. \| 2020-04-30 06:59:43.310 HD Request # 12 \| Setting DTC encoding to Binary VLS \| 2020-04-30 06:59:43.323 HD Request # 12 \| Sending historical data logon request message. \| 2020-04-30 06:59:43.323 HD Request # 12 \| Requesting Intraday data. Start date-time: 2020-04-30 06:56:49. Record interval: 0. Symbol: BA \| 2020-04-30 06:59:43.422 HD Request # 12 \| Decompressing data. \| 2020-04-30 06:59:43.521 HD Request # 12 \| Receiving Intraday data for BA starting at 2020-04-30 06:56:49 \| 2020-04-30 06:59:43.521 Socket (3) \| CloseSocket call. \| 2020-04-30 06:59:43.524 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-04-30 06:59:43.524 Historical data download thread signaled to stop. \| 2020-04-30 06:59:43.524 HD Request # 12 \| Timestamp of first Intraday data file record written: 2020-04-30 06:58:09 \| 2020-04-30 06:59:43.524 HD Request # 12 \| Received 9 records from 2020-04-30 06:56:49.000 to 2020-04-30 06:59:38.000 (2.8 minutes) and wrote 8 records for BA \| 2020-04-30 06:59:43.525 HD Request # 12 \| Completion time: 0s \| 2020-04-30 06:59:43.536 HD Request # 12 \| Intraday data download complete for BA. Unique request ID: 10 \| 2020-04-30 06:59:43.537 Removing historical data download ID 10. \| 2020-04-30 06:59:43.537 Real-time Intraday chart data file updates started for BA \| 2020-04-30 06:59:43.537 Intraday chart data file opened for BA \| 2020-04-30 06:59:43.537 HD Request # 12 \| Enabling Intraday chart updating for symbol. \| 2020-04-30 06:59:43.537 Triggering next historical data download in queue. \| 2020-04-30 06:59:43.537 Socket (3) \| Socket gracefully closed by remote side. \| 2020-04-30 06:59:43.624 Socket (3) \| Closed. \| 2020-04-30 06:59:43.624 Opened cached Intraday file: C:\SierraChart\Data\MES-202006-GLOBEX-USD.scid \| 2020-04-30 06:59:46.088 Opened cached Intraday file: C:\SierraChart\Data\ES-202006-GLOBEX.scid \| 2020-04-30 06:59:46.088 Interactive Brokers \| All contract details received for symbols used for trading. Re-requesting trading data. \| 2020-04-30 06:59:51.043 Interactive Brokers \| Stopping automatic Trade Position updates for account: U317* \| 2020-04-30 06:59:51.043 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U317* \| 2020-04-30 06:59:51.043 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-30 06:59:51.044 Interactive Brokers \| Begin Trade Positions processing. \| 2020-04-30 06:59:51.048 Interactive Brokers \| Received Trade Positions download end message for account U317* \| 2020-04-30 06:59:51.056 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2020-04-30 06:59:51.056

[2020-04-30 13:06:47] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will get this taken care of for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-30 19:00:42] #5 [Go To First Post]
Sierra Chart - Max - Posts: 5598
We have contacted Barchart about this and are waiting for their response. Sierra Chart Support

[2020-04-30 21:52:42] #6 [Go To First Post]
Sierra Chart - Max - Posts: 5598
From Barchart: The user was marked as a professional because the information in the agreement was not valid.Can you please ask them to submit a new exchange agreement and we will review. You can find your agreement links here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements You will need to complete the following: Market Data Agreement (With US Equities Agreement) Sierra Chart Support

[2020-04-30 22:16:23] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5598
Note that once you complete the agreement, just activate the needed exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges Sierra Chart Support

[2020-05-01 10:57:45] #8 [Go To First Post]
User283743 - Posts: 38
I've completed the non prof agreement again, but am still listed as professional, therefore get a loop back to signing the prof agreement when trying to activate the exchange. Action Result: Error Activating 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' on account #1 on the Barchart system. Failed to activate the 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' exchange. Date Time Of Last Edit: 2020-05-01 11:02:12

[2020-05-01 16:29:10] #9 [Go To First Post]
John - SC Support - Posts: 31293
We are still waiting on an update from BarChart on your status. You can see your status at the top of this section: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-05 11:54:13] #10 [Go To First Post]
User283743 - Posts: 38
I cant see any progress in this matter, actually the opposite, as the "sign the agreements" step in the link you provided above has now been set back to "todo". (This was marked as completed after I had filled out the non prof agreement , again)

[2020-05-05 13:14:16] #11 [Go To First Post]
John - SC Support - Posts: 31293
We are checking into it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-05 16:07:35] #12 [Go To First Post]
Sierra Chart - Max - Posts: 5598
Please complete the agreements again: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Let us know when that is done. Sierra Chart Support

[2020-05-06 11:31:33] #13 [Go To First Post]
User283743 - Posts: 38
done

[2020-05-08 03:53:09] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are still identified as a Professional by Barchart, vendor of record, and we did follow up with them. No response yet. We are trusting you submitted the agreements properly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-08 05:10:26] #15 [Go To First Post]
Sierra Chart - Max - Posts: 5598
Please refer to the ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1586698480522 Sierra Chart Support

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