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Date/Time: Tue, 06 Jun 2023 13:46:24 +0000

Missing futures (CME) contracts in SC feed symbol lists

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[2014-01-16 15:45:54]
DEA1 - Posts: 47
Hello. I'm missing some contracts (6E, NQ) among some others in my symbol lists. I've tried manually requesting the symbol, i.e. changing ES-201403-GLOBEX to NQ-201403-GLOBEX and the chart loads, but the pricing is wrong (3605.3/5/8 instead of 3605.25/5/75). Also, there is no [M] after the symbol, so I assume the data is from IB not your servers? Not sure what problem is and why some symbols are missing in my list? Thanks
[2014-01-16 15:53:15]
Sierra Chart - Max - Posts: 5343
You need to reset the Symbol Settings following the steps under Full Reset of Symbol Settings here:

After the symbols are reset and the list is repopulated, reopen the Charts through File >> Find Symbol.
Sierra Chart Support
Date Time Of Last Edit: 2014-01-16 15:54:20
[2014-01-16 16:16:52]
DEA1 - Posts: 47
Which service do I select in the Global Symbol Settings (the current service says Interactive Brokers..do I need to change this to SC Exchange Data?)?
[2014-01-16 16:24:08]
Sierra Chart Engineering - Posts: 104368
It should be set to Interactive Brokers.

It is quite unusual to actually be missing symbols from File >> Find Symbol. For interactive brokers 6E=EUR. You should see NQ under Futures.

If you are not getting the Sierra Chart data feed, then post a copy of the Message Log, by following these steps:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-16 16:43:12
[2014-01-16 16:31:19]
DEA1 - Posts: 47
All done and working fine. Thanks for help.

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