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Direct MessagesDate/Time: Sun, 05 May 2024 22:22:28 +0000
Incorrect sequence in candles on my account
View Count: 620
| [2020-04-23 19:43:15] |
| Giovanni II - Posts: 25 |
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Hi, there's an erroneous sequence in the candles. You can see it in the screenshot of a M30 chart. As you can see from the timer there is a discrepancy between the real clock and the duration of the candle of several minutes. Compared to the charts of my brother in the account ** the sequence of my candles is different while using the same financial tool MESM20_FUT_CME and the same settings. What can I do to fix this error? Thank's Date Time Of Last Edit: 2020-04-24 03:34:27
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sl17.jpg| [2020-04-24 03:31:50] |
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The local clock is irrelevant. You need to look at the time of the last trade which you can see on the Region Data Line at the top of the chart: Working With Charts: Region Data Line / Chart Header If the chart is not updating as expected, refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 03:32:12
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| [2020-04-24 10:30:12] |
| Giovanni II - Posts: 25 |
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Hi I read the two suggested topics and they don't solve my problem. In addition to the non-synchronism with the system clock, the serious problem is that the sequence of candles on my 30-minute chart shows, but also in the other higher time frames, is different from what my brother sees and in this way it becomes impossible to coordinate the strategies. The settings in "Data/Trade Service settings" and in "Chart Settings" are identical in the 2 accounts. In addition, my brother has the chart clock perfectly coordinated with system clock.. |
| [2020-04-24 17:29:43] |
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Well we first need to understand the problem. The Countdown Timer is correct based upon the last trade time and the time period per bar, in that screenshot you attached. So we do not see a problem. Is the problem that the chart is not up-to-date to the current time? We are not understanding what you mean by "sequence of candles". We need more specific details about that. However, it is best to focus on just one issue at a time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 17:30:03
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| [2020-04-24 17:52:42] |
| Giovanni II - Posts: 25 |
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If I see the chart of my brother, the high-low of the candles are different from the high-low sequence of my chart. So the two chart are different.
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| [2020-04-24 17:55:34] |
| Giovanni II - Posts: 25 |
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The countdown timer works well, if I don’t see the chart of my brother what I notice is Only the lack of coordination with the System time.
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| [2020-04-25 07:22:38] |
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In the case of post #5 we really need to see an image of both charts. Maybe the bar starting times are different. But you say the Chart Settings are the same. But we have to validate this. Refer to: Chart Session Times: Bar Starting Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-25 07:22:53
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| [2020-04-26 09:40:35] |
| Giovanni II - Posts: 25 |
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Following the instructions of the last post, I think I have solved it, tomorrow I can check it live.
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