Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 14 May 2024 23:09:07 +0000
No data
View Count: 491
| [2020-04-21 13:12:42] |
| Dennis B. - Posts: 263 |
|
Got a strange message, download failed, exchange not recognized. Worked fine 30 minutes ago.
|
| [2020-04-21 13:15:54] |
| Dennis B. - Posts: 263 |
|
Also said symbol not recognized.
|
| [2020-04-21 13:42:49] |
| |
|
The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Also update Sierra Chart to the latest version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-21 13:43:39
|
| [2020-04-21 13:57:32] |
| Dennis B. - Posts: 263 |
|
Ok, that worked...but I did all that on the first of the month and everything worked up until now ??
|
| [2020-04-21 14:24:30] |
| |
|
The authorization should have lasted for 30 days but some versions use 15 days and this is why we asked you to update because the newer versions use 30 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: