Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 30 Apr 2024 12:11:35 +0000
connection lag between Sierra and Infinity Futures
View Count: 641
| [2020-04-08 16:55:49] |
| User251505 - Posts: 4 |
|
I am experiencing a lag when placing orders on the chart. My broker is Infinity. When I place a bracket order I can see on the Infinity Dom that the buy/sell has been placed. This is not reflected on the charts. It takes >10 seconds for my chart to update. When I do get an update the bracket has not been placed - there are no stop or target orders. I place my orders using the chart trading Dom. This issue started about 3 days ago. I have checked CPU, memory and internet connection - all are fine. I have the latest Sierra Chart. Do you have any ideas on what this might be? Thanks |
| [2020-04-08 18:12:21] |
| |
|
This must be due to the the Transact websocket API not providing the order update messages immediately. So when the order update comes in for the parent order, do the Target and Stop orders then clear from the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 13:19:13] |
| User251505 - Posts: 4 |
|
Yes they do and the parent order moves to the fill price. When I place an order via the Infinity Dom it works fine - this implies to me that the communication is messed up in both directions. Is there a solution? Is there another broker that I can use for futures where the connection works well?
|
| [2020-04-09 18:58:50] |
| |
|
Transact did contact us about this. We did a test and could not reproduce so we are adding additional logging to see what the problem is. In regards to your other question, there are other systems supported. In particular this one: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 18:58:56
|
To post a message in this thread, you need to log in with your Sierra Chart account: