Support Board
Date/Time: Tue, 04 Nov 2025 00:50:17 +0000
symbol not found
View Count: 941
| [2020-04-07 13:21:51] |
| User244592 - Posts: 48 |
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Using latest IB api and latest TWS. Since I went to 2074 every time I load a chart the orange box pops up - symbol not found. If I enter the stock symbol into the find symbol to open a new chart this does not happen. If I open a quote board every symbol I click on gives orange box and if I change symbol using chart settings gives box also. As far as I can tell only with stock symbols, I tried NISS-SP and that was OK. On the quote board the last price updated but the daily change is zero, on the chart both are correct.
Date Time Of Last Edit: 2020-04-07 19:31:33
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| [2020-04-07 19:38:44] |
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Tell us one of the symbols that gives the error.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-07 20:58:26] |
| User244592 - Posts: 48 |
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MSFT
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| [2020-04-08 04:15:10] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After this, open a chart for that symbol and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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