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Direct MessagesDate/Time: Mon, 06 May 2024 07:47:38 +0000
Spreadsheet Wiped For No Apparent Reason?!
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| [2020-04-03 04:00:14] |
| MitchandSoph - Posts: 32 |
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Hi team, I've been working on a spreadsheet for weeks and today I loaded it up and it had been totally wiped. I had even duplicated the chartbook to try and avoid issues like this, but as soon as I did that it seemed the whole spreadsheet was wiped to a blank slate. Any ideas why the heck this would happen and what I need to do to prevent it going forward. Incredibly frustrating as I'm sure you can appreciate... hope someone know why this would happen. Cheers, Mitch |
| [2020-04-03 05:44:33] |
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There is a backup of it available and if you provide us the backup Spreadsheet file, and the Chartbook we can see if we can reproduce this. And it will be possible to recover the data. The backup file will contain a number in front of it indicating the day of the month the backup is for. The backup will be in the Backups subfolder in the Sierra Chart installation folder. And provide us the associated Chartbook that is using the Spreadsheet Study which is interacting with that Spreadsheet which we assume you are using. Let us know if you need further help. Here are instructions to attach files: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-03 05:45:20
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| [2020-04-04 05:31:16] |
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Here is the documentation to access a backup spreadsheet file: Working with Spreadsheets: Accessing a Backup Spreadsheet File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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