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Direct MessagesDate/Time: Thu, 16 May 2024 05:51:00 +0000
"Symbol Unknown"
View Count: 569
| [2020-04-02 14:22:17] |
| User382737 - Posts: 22 |
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Everything has been working fine for several days (Trading current ES contract, E-Mini SP500 Futures). Now I am getting no live data on my chart, with the following message every time I disconnect and reconnect the data feed or reopen Sierra Chart: "Symbol Unknown. Click for Symbol Information. Real-Time Data for Instrument F.US.EP (corresponding to ID = 1) are not allowed. I am opening a new Intraday Chart from the File, Find Symbol menu under the CME Futures ES Contract for June. |
| [2020-04-02 14:55:28] |
| John - SC Support - Posts: 31666 |
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Please follow these instructions to attach your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-02 16:59:23] |
| User382737 - Posts: 22 |
|
Done. Chart Symbol: F.US.EPM20 Software version: 2068 32-bit | 2020-04-02 12:56:37.791 Usage end date: 2020-04-09 | 2020-04-02 12:56:37.791 Enabled for: Advanced Features 2. | 2020-04-02 12:56:37.791 Enabled for: Sierra Chart Historical Data Service. | 2020-04-02 12:56:37.791 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-02 12:56:37.791 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-02 12:56:37.791 Current selected Data/Trading service: CQG WebAPI | 2020-04-02 12:56:37.791 Custom symbol settings values: enabled | 2020-04-02 12:56:37.791 Chart Update Interval: 500 | 2020-04-02 12:56:37.791 Intraday Data Storage Time Unit: 1 | 2020-04-02 12:56:37.791 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-04-02 12:56:37.791 2020-04-02 12:56:37 Local computer time | 2020-04-02 12:56:37.791 2020-04-02 16:56:37 Local computer time in UTC | 2020-04-02 12:56:37.791 2020-04-02 12:56:37 Local computer time in SC Time Zone | 2020-04-02 12:56:37.791 2020-04-02 13:33:11 Server time in UTC | 2020-04-02 12:56:37.791 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-04-02 12:56:37.791 Program path: C:\SierraChart\ | 2020-04-02 12:56:37.791 Data Files path: C:\SierraChart\Data\ | 2020-04-02 12:56:37.791 OS Version Number: 10.0 | 2020-04-02 12:56:37.792 Locale Setting: C | 2020-04-02 12:56:37.792 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 12:56:53.364 F.US.EPM20 1 Min #1 | Reloading chart. | 2020-04-02 12:56:53.365 File >> Disconnect selected. | 2020-04-02 12:57:21.608 CQG WebAPI | Sending Web API Logoff message. | 2020-04-02 12:57:21.608 CQG WebSocket socket (1) | CloseSocket call. | 2020-04-02 12:57:21.608 CQG WebSocket | WebSocket closed. | 2020-04-02 12:57:21.608 CQG WebAPI | WebSocket closed. | 2020-04-02 12:57:21.608 CQG WebAPI | Disconnected. | 2020-04-02 12:57:21.608 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-04-02 12:57:21.609 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-04-02 12:57:21.610 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-04-02 12:57:21.610 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-04-02 12:57:21.675 CQG WebSocket socket (1) | Closed. | 2020-04-02 12:57:21.675 CQG WebAPI | Connecting to server api.cqg.com | 2020-04-02 12:57:52.574 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-04-02 12:57:52.574 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-04-02 12:57:52.575 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-04-02 12:57:52.575 CQG WebSocket | Opening WebSocket. | 2020-04-02 12:57:52.643 CQG WebSocket | Sending WebSocket handshake. | 2020-04-02 12:57:52.643 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-04-02 12:57:52.976 CQG WebSocket | Server header | Connection: upgrade | 2020-04-02 12:57:52.976 CQG WebSocket | Server header | Sec-WebSocket-Accept: Uqa+UiRRVI8SCGea4jewj55X4mY= | 2020-04-02 12:57:52.976 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-04-02 12:57:52.976 CQG WebSocket | Server header | Upgrade: websocket | 2020-04-02 12:57:52.976 CQG WebSocket | Server header | | 2020-04-02 12:57:52.976 CQG WebSocket | Web socket state is now open. | 2020-04-02 12:57:52.976 CQG WebAPI | WebSocket connected. | 2020-04-02 12:57:52.976 CQG WebAPI | Sending market data logon message. | 2020-04-02 12:57:52.976 CQG WebAPI | Base Time: 2020-03-29T19:28:48. 2020-03-29 19:28:48 | 2020-04-02 12:57:53.680 CQG WebAPI | Logon successful. Session Token = O00gOM0mnc5aPHgIXeOn0BPrNgWHhd4J8EATa9t/O/EOz1KHUkgqsldfmUVGHiMPEMSfFzflt46 | 2020-04-02 12:57:53.680 CQG WebAPI | Connected to data and trading server. | 2020-04-02 12:57:53.680 Triggering next historical data download in queue. | 2020-04-02 12:57:53.680 Triggering next historical data download in queue. | 2020-04-02 12:57:53.680 Triggering next historical data download in queue. | 2020-04-02 12:57:53.680 Triggering next historical data download in queue. | 2020-04-02 12:57:53.680 Updated verified funded futures trading account ending date to: 2020-04-22 16:57:54 | 2020-04-02 12:57:53.680 CQG WebAPI | Sending Trade Accounts request message. | 2020-04-02 12:57:53.680 CQG WebAPI | Brokerage name: Tradovate. Account Name: V3037 | 2020-04-02 12:57:53.810 CQG WebAPI | Sending collateral subscribe request. | 2020-04-02 12:57:53.810 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 12:57:53.865 CQG WebAPI | Starting real-time market data updates for: F.US.EPM20. ID: 1 Service code: cqg | 2020-04-02 12:57:53.865 CQG WebAPI | Sending symbol resolution request for F.US.EPM20. ID: 623506 | 2020-04-02 12:57:53.865 CQG WebAPI | Requesting security definition data for: F.US.EPM20. ID: 1 | 2020-04-02 12:57:53.865 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-04-02 12:57:53.865 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-04-02 12:57:53.865 Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. | 2020-04-02 12:57:53.865 Triggering next historical data download in queue. | 2020-04-02 12:57:53.865 Delaying start of download for F.US.EPM20 | 2020-04-02 12:57:53.870 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM20. Search Symbol: F.US.EPM20. Request ID: 623506. Contract ID: 1. | 2020-04-02 12:57:53.959 CQG WebAPI | Requesting market data for F.US.EPM20 | 2020-04-02 12:57:53.959 CQG WebAPI | Market data subscription for F.US.EPM20 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2020-04-02 12:57:54.077 Symbol Error - F.US.EPM20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2020-04-02 12:57:54.077 HD Request # 19 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-04-02 12:57:54.160 HD Request # 19 | Download start date-time: 2020-04-02 12:56:04.000 | 2020-04-02 12:57:54.161 HD Request # 19 | Using server: ds3.sierracharts.com port 10150 | 2020-04-02 12:57:54.166 Socket (2) | Creating socket. | 2020-04-02 12:57:54.166 Socket (2) | Connecting to IP: 65.182.172.42. | 2020-04-02 12:57:54.166 HD Request # 19 | Setting DTC encoding to Binary VLS | 2020-04-02 12:57:54.506 HD Request # 19 | Sending historical data logon request message. | 2020-04-02 12:57:54.506 HD Request # 19 | Requesting Intraday data. Start date-time: 2020-04-02 12:56:04. Record interval: 1. Symbol: F.US.EPM20 | 2020-04-02 12:57:54.675 HD Request # 19 | Decompressing data. | 2020-04-02 12:57:54.848 HD Request # 19 | Receiving Intraday data for F.US.EPM20 starting at 2020-04-02 12:56:04 | 2020-04-02 12:57:54.850 Socket (2) | CloseSocket call. | 2020-04-02 12:57:54.851 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-04-02 12:57:54.851 Historical data download thread signaled to stop. | 2020-04-02 12:57:54.852 HD Request # 19 | Timestamp of first Intraday data file record written: 2020-04-02 12:56:04 | 2020-04-02 12:57:54.852 HD Request # 19 | Received 108 records from 2020-04-02 12:56:04.000 to 2020-04-02 12:57:52.000 (108.0 seconds) and wrote 108 records for F.US.EPM20 | 2020-04-02 12:57:54.852 HD Request # 19 | Completion time: 0s | 2020-04-02 12:57:54.857 HD Request # 19 | Intraday data download complete for F.US.EPM20. Unique request ID: 19 | 2020-04-02 12:57:54.857 Removing historical data download ID 19. | 2020-04-02 12:57:54.857 Real-time Intraday chart data file updates started for F.US.EPM20 | 2020-04-02 12:57:54.857 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM20.scid | 2020-04-02 12:57:54.857 Intraday chart data file opened for F.US.EPM20 | 2020-04-02 12:57:54.857 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2020-04-02 12:57:54.857 Triggering next historical data download in queue. | 2020-04-02 12:57:54.857 Socket (2) | Socket gracefully closed by remote side. | 2020-04-02 12:57:55.007 Socket (2) | Closed. | 2020-04-02 12:57:55.007 CQG WebAPI | Sending positions subscribe request. RequestID: 623507 | 2020-04-02 12:57:58.675 CQG WebAPI | Sending orders subscribe request. RequestID=623508 | 2020-04-02 12:57:58.675 LOG ALSO SENT TO YOU VIA SEND BUTTON. |
| [2020-04-02 18:06:27] |
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This is the relevant message: CQG WebAPI | Market data subscription for F.US.EPM20 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2020-04-02 12:57:54.077
Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-02 18:26:23] |
| User382737 - Posts: 22 |
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Can you tell me why it would work fine for 5 days and then just suddenly quit? Thank you! |
| [2020-04-02 18:28:40] |
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No that is not within the scope of our support. You need to contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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