Support Board
Date/Time: Tue, 16 Sep 2025 19:21:04 +0000
FDAX futures data not coming in
View Count: 704
| [2020-04-01 16:38:29] |
| User720123 - Posts: 15 |
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Hello, I have reactivated the real-time data service for Eurex today. But there is something wrong with the FDAX futures real-time data. For example, I logged out at 12:22 a.m. and logged back in. The data stopped at 12:22 a.m., and no further data coming in. |
| [2020-04-01 17:42:01] |
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Open a chart for that FDAX symbol and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 18:58:49] |
| User720123 - Posts: 15 |
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A copy of the Message Log sent through Message Log as instructed.
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| [2020-04-01 19:08:12] |
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This is the reason for the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | 2020-04-02 02:54:48.690
Only one connection is allowed with the Sierra Chart Exchange Data Feed. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections So you have more than one instance of Sierra Chart installed, which is using the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 19:08:24
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