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Date/Time: Mon, 06 Apr 2020 14:41:22 +0000



new trading account

[2020-03-26 15:21:35]
User500918 - Posts: 5 | Ending Date: 2020-06-29
Here is a copy of the Log following my first message
thx
Olivier

Reading Internal Order ID file. | 2020-03-26 14:44:20.886
Reading Trade Orders file. | 2020-03-26 14:44:20.994
Reading Trade Positions file. | 2020-03-26 14:44:20.995
Reading Account Balance file. | 2020-03-26 14:44:20.998
Subscribing to symbol for symbol alert. F.US.EU6H19 | 2020-03-26 14:44:21.001
Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-26 14:44:21.003
Subscribing to symbol for symbol alert. F.US.ZSEH19 | 2020-03-26 14:44:21.003
Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-26 14:44:21.003
Subscribing to symbol for symbol alert. F.US.CLEH19 | 2020-03-26 14:44:21.003
UDPListener (924). Port 22904 | Listening on UDP port 22904. | 2020-03-26 14:44:21.026
Software version: 2068 64-bit | 2020-03-26 14:44:21.026
Usage end date: 2020-06-29 | 2020-03-26 14:44:21.026
Enabled for: Advanced Features 2. | 2020-03-26 14:44:21.026
Enabled for: Sierra Chart Historical Data Service. | 2020-03-26 14:44:21.026
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-26 14:44:21.026
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-26 14:44:21.026
Current selected Data/Trading service: Rithmic Trading | 2020-03-26 14:44:21.026
Custom symbol settings values: disabled | 2020-03-26 14:44:21.026
Chart Update Interval: 500 | 2020-03-26 14:44:21.026
Intraday Data Storage Time Unit: 0 | 2020-03-26 14:44:21.026
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-03-26 14:44:21.026
2020-03-26 14:44:21 Local computer time | 2020-03-26 14:44:21.026
2020-03-26 13:44:21 Local computer time in UTC | 2020-03-26 14:44:21.026
2020-03-26 14:44:21 Local computer time in SC Time Zone | 2020-03-26 14:44:21.026
2020-03-26 13:44:21 Server time in UTC | 2020-03-26 14:44:21.026
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-26 14:44:21.026
Program path: C:\SierraChart\ | 2020-03-26 14:44:21.026
Data Files path: C:\SierraChart\Data\ | 2020-03-26 14:44:21.026
OS Version Number: 6.1 | 2020-03-26 14:44:21.027
Locale Setting: C | 2020-03-26 14:44:21.027
DLLs: Convergent.dll, Convergent_64.dll, drawpeakvalley.dll, drawsingleprint.dll, ExportBookmap.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-26 14:44:21.119

Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-03-26 14:44:21.119
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-26 14:44:21.176
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-26 14:44:21.206
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-26 14:44:21.206
Received 5 login tokens. | 2020-03-26 14:44:21.251
Symbol settings MD5 received. Request ID: 1. | 2020-03-26 14:44:21.405
Symbol settings are up-to-date for rithmic.trading. | 2020-03-26 14:44:21.405

Rithmic Trading | Port for executable: 54626 | 2020-03-26 14:44:26.320
Listening socket (712). Port 54626 | Closed. | 2020-03-26 14:44:26.320
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-26 14:44:26.321
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:54626. Current folder: C:\SierraChart\Rim | 2020-03-26 14:44:26.333
Rithmic Trading | Bridge process is not running! | 2020-03-26 14:44:28.331
Rithmic Trading | Connecting to the server 127.0.0.1. Port 54626 | 2020-03-26 14:44:28.331
DTC Client socket (1) | Creating socket. | 2020-03-26 14:44:28.353
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-26 14:44:28.385
DTC Client socket (1) | Connect event error. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2020-03-26 14:44:29.385 *
DTC Client socket (1) | CloseSocket call. | 2020-03-26 14:44:29.385
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-26 14:44:29.385
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-26 14:44:29.385
DTC Client socket (1) | Closed. | 2020-03-26 14:44:29.385
DTC Client socket (0) | CloseSocket call. | 2020-03-26 14:44:29.395
Rithmic Trading | Disconnected. | 2020-03-26 14:44:29.395
[2020-03-26 18:42:58]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
There is not enough information here.

We need to see the log after about a minute.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Connect to the Data Feed:
Select File >> Disconnect
Select File >> Connect To Data Feed

After about 1 Minute, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-26 19:34:06]
User500918 - Posts: 5 | Ending Date: 2020-06-29
Hi
Thank you for your message, please find hereafter the copy of the cleared log
br
Olivier

Software version: 2068 64-bit | 2020-03-26 20:29:55.753
Usage end date: 2020-06-29 | 2020-03-26 20:29:55.753
Enabled for: Advanced Features 2. | 2020-03-26 20:29:55.753
Enabled for: Sierra Chart Historical Data Service. | 2020-03-26 20:29:55.753
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-26 20:29:55.753
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-26 20:29:55.753
Current selected Data/Trading service: Rithmic Trading | 2020-03-26 20:29:55.753
Custom symbol settings values: disabled | 2020-03-26 20:29:55.753
Chart Update Interval: 500 | 2020-03-26 20:29:55.753
Intraday Data Storage Time Unit: 0 | 2020-03-26 20:29:55.753
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-03-26 20:29:55.753
2020-03-26 20:29:55 Local computer time | 2020-03-26 20:29:55.753
2020-03-26 19:29:55 Local computer time in UTC | 2020-03-26 20:29:55.753
2020-03-26 20:29:55 Local computer time in SC Time Zone | 2020-03-26 20:29:55.753
2020-03-26 19:28:11 Server time in UTC | 2020-03-26 20:29:55.753
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-03-26 20:29:55.753
Program path: C:\SierraChart\ | 2020-03-26 20:29:55.753
Data Files path: C:\SierraChart\Data\ | 2020-03-26 20:29:55.753
OS Version Number: 6.1 | 2020-03-26 20:29:55.753
Locale Setting: C | 2020-03-26 20:29:55.753
DLLs: Convergent.dll, Convergent_64.dll, drawpeakvalley.dll, drawsingleprint.dll, ExportBookmap.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-26 20:29:55.757
[2020-03-27 03:09:15]
Sierra Chart Engineering - Posts: 83164 | Ending Date: 2020-06-09
We also need you to do this:

Connect to the Data Feed:
Select File >> Disconnect
Select File >> Connect To Data Feed


After about 1 Minute, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-27 14:03:20]
User500918 - Posts: 5 | Ending Date: 2020-06-29
Hi,
Just connected and today it works wothout me changing anything on my computer... thx for your help
regards

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