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Direct MessagesDate/Time: Thu, 02 May 2024 23:15:01 +0000
Denali Data Feed - OEC - URGENT
View Count: 644
| [2020-03-13 13:45:21] |
| NRGTrader - Posts: 351 |
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I am using Denali data feed and approximately 0920 ET this morning data wen out. I have checked Gain Capital/OEC trading and Allow Support for Sierra Chart data feeds checked. SC constantly showing waiting to reconnect. No data in quote boards and receive error in message logs ofGain disconnected. I am using version 2066 and changed nothing.
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| [2020-03-13 13:47:10] |
| User879838 - Posts: 32 |
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problem as usual with Gain same thing with me BTW |
| [2020-03-13 13:51:56] |
| NRGTrader - Posts: 351 |
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Why if using Denali data feed though is there a problem?
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| [2020-03-13 13:54:57] |
| User879838 - Posts: 32 |
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i guess Denali combined somehow to your real time data feed supplier
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| [2020-03-13 14:12:56] |
| User75002 - Posts: 117 |
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It's back online.
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| [2020-03-16 18:32:13] |
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We apologize for the delay getting back to this. The Denali Exchange Data Feed was never down. It could not be down. It has a fully redundant architecture and so far it has had 100% uptime. Since release, it has not gone down. When you start Sierra Chart and you cannot connect to Gain Capital, you will not be able to access the Denali Exchange Data Feed data, unless you connect Sierra Chart to SC Data-All Services and translate the symbols. This is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The connection to the Denali Exchange Data Feed is not going to occur unless you can connect to Gain Capital. So you need to use the method described above to work around this. When you have successfully connected to Gain Capital and that connection is lost, the Denali exchange data feed will continue until you manually select File >> Disconnect or you restart Sierra Chart. It will also stop if you do not have Global Settings >> Data/Trade Service Settings >> Reconnect on Failure enabled. We recommend that all of you move over from Gain Capital to this service: Sierra Chart / Trading Technologies Futures Order Routing Service If you need help, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 18:41:00] |
| NRGTrader - Posts: 351 |
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Thank you for your reply. I assure you I have all those settings checked correctly per the info above. They were set up when I added Denali about one month ago and I've not changed any of the settings. I did check once again to be certain, as yes they are still set as you have instructed above. Just to clarify the Service is set yo Gain Capital/OEC (trading) |
| [2020-03-16 18:51:22] |
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At this point we cannot analyze what the issue was in your case. Since it is after-the-fact.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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