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Direct MessagesDate/Time: Sun, 05 May 2024 17:58:01 +0000
No live feed for denali
View Count: 638
| [2020-03-12 14:45:19] |
| User798547 - Posts: 54 |
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Not getting any live feed on denali I have followed all the proper steps but I can not get any live feed any help would be appreciated thanks |
| [2020-03-12 16:19:43] |
| SC Support - Posts: 1797 |
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Hi User798547 we can give you a quick call to help with this. Set-up instructions for the Denali Data Feed: Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* When using Denali Data with a different Order Routing Service: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Date Time Of Last Edit: 2020-03-12 16:26:06
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| [2020-03-12 16:29:28] |
| User798547 - Posts: 54 |
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yes you can give me a call thanks |
| [2020-03-12 16:36:01] |
| SC Support - Posts: 1797 |
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Hi there, we missed you with our call just now, please let us know when we can call again. Thank you
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| [2020-03-12 17:45:00] |
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Could you please also update to the current version. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-13 13:21:56] |
| User798547 - Posts: 54 |
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Hi we solved problem yesterday but now I have no feed again and still no Full DOM what can I do so I don't have to contact you every time I try and use sierra i never get a answer whats going on thanks |
| [2020-03-13 13:28:41] |
| User798547 - Posts: 54 |
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Think i resolved data but still no full dom
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| [2020-03-13 15:19:38] |
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If you are having a problem doing something with Sierra Chart, then in many cases the Message Log will be helpful. Copy and paste the *entire* copy of the Message Log into your email message or Support Board message according to the instructions below. Sending some of the lines is not helpful. The entire Message Log is needed. The Message Log does not contain any private information. 1. If the Sierra Chart Message Log is not already open, then select "Window >> Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The Message Log will be displayed in this case. If not, then select "Window >> Message Log" again. 2. Press the "Copy Log" button or use "Edit >> Copy Entire Log" on the menu on the Message Log window. This will automatically copy the Message Log to the system clipboard. Do not use the "Send for Analysis". Otherwise, the log will not be seen. 3. Move your Pointer to the message area either in the email message, Support Board or Account Support Ticket. 4. Right-click your Pointer. Select "Paste" on the menu to paste it into the message area. Sierra Chart Support |
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