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Direct MessagesDate/Time: Mon, 29 Apr 2024 12:35:09 +0000
I use Interactive Brokers normally works good but in the last week got message below
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| [2020-03-10 16:28:10] |
| User992108 - Posts: 31 |
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In the last week I received this message below and has been taking longer to load my charts. I need to Log Off Sierra charts and then Log back in for it to load charts properly. I use Intraday charting and it Never says Download Failed. Just longer time to load my charts. What can I do to to fix this problem? -Technical Notice: If you receive a "Download Failed" message on a chart related to historical data downloading, then it is necessary to update to the current version of Sierra Chart due to authorization changes for the downloading of historical data. For instructions on updating, refer to Fast Update. - For reliable trading in the CME, CBOT, NYMEX, COMEX, ICE US, ICE Europe, and EUREX futures markets from Sierra Chart, we recommend using the Sierra Chart Order Routing Service instead of Interactive Brokers. There are many advantages and a high degree of stability and reliability as compared to Interactive Brokers. Interactive Brokers can still be used for stock and Forex trading, and trading in other futures markets not given above. This service does not work with Interactive Brokers and an account with a different clearing firm is required. -Technical Notice: If there is any display problem with prices or with market depth data for the CBOT interest symbols: N1U, UB, ZB, ZF, ZN, ZT, then update to the current version with Help >> Download Current Version. -Technical Notice: If an error is encountered indicating an invalid session ID when uploading an image, then update to the current version with Help >> Download Current Version. -Technical Notice: If you are a user of the Sierra Chart Exchange Data Feed and you have activated more than one real-time connection, it is necessary to update to the current version of Sierra Chart to be able to reliably access these connections simultaneously, if you cannot already. Update to the current version with Help >> Download Current Version. -Version 2060 is available. To download, select Help >> Download Current Version. Refer to the What Is New page for the new features and improvements. |
| [2020-03-12 09:30:13] |
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and has been taking longer to load my charts. This is because of the greater amount of market activity. I need to Log Off Sierra charts and then Log back in for it to load charts properly. This does not make sense to us. You never need to exit from Sierra Chart to correct the problem. We are not sure exactly what the issue is or what you mean by "properly".However we advise you to use the Sierra Chart data feeds instead of Interactive Brokers: Real-Time Exchange Data Feeds Available From Sierra Chart We are not totally clear on the problem but certainly using our own data feeds is going to help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-12 09:30:45
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