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Unable to Connect to Transact Data

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[2020-03-04 17:44:32] #1 [Go To First Post]
jgriddy - Posts: 2
Reading Internal Order ID file. \| 2020-03-04 10:50:20.450 Reading Trade Orders file. \| 2020-03-04 10:50:20.500 Reading Trade Positions file. \| 2020-03-04 10:50:20.500 Reading Account Balance file. \| 2020-03-04 10:50:20.500 UDPListener (1424). Port 22903 \| Listening on UDP port 22903. \| 2020-03-04 10:50:20.510 Software version: 2057 64-bit \| 2020-03-04 10:50:20.510 Usage end date: 2020-04-04 \| 2020-03-04 10:50:20.510 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-04 10:50:20.510 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-04 10:50:20.510 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-04 10:50:20.510 Current selected Data/Trading service: TransAct WS \| 2020-03-04 10:50:20.510 Custom symbol settings values: disabled \| 2020-03-04 10:50:20.510 Chart Update Interval: 40 \| 2020-03-04 10:50:20.510 Intraday Data Storage Time Unit: 0 \| 2020-03-04 10:50:20.510 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-04 10:50:20.510 2020-03-04 10:50:20 Local computer time \| 2020-03-04 10:50:20.510 2020-03-04 16:50:20 Local computer time in UTC \| 2020-03-04 10:50:20.510 2020-03-04 10:50:20 Local computer time in SC Time Zone \| 2020-03-04 10:50:20.510 2020-03-04 16:50:20 Server time in UTC \| 2020-03-04 10:50:20.510 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-03-04 10:50:20.510 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2020-03-04 10:50:20.510 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2020-03-04 10:50:20.510 OS Version Number: 10.0 \| 2020-03-04 10:50:20.510 Locale Setting: C \| 2020-03-04 10:50:20.510 DLLs: UserContributedStudies_64.dll \| 2020-03-04 10:50:20.511 Created the DTC Protocol server. \| 2020-03-04 10:50:20.520 DTC Protocol Server listening on port 11099. \| 2020-03-04 10:50:20.521 Created the DTC Protocol historical data server. \| 2020-03-04 10:50:20.521 HD Server Manager \| Listening on port 11098 \| 2020-03-04 10:50:20.522 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2020-03-04 10:50:20.522 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-03-04 10:50:20.572 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-03-04 10:50:20.743 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-03-04 10:50:20.743 Received 5 login tokens. \| 2020-03-04 10:50:21.143 Symbol settings MD5 received. Request ID: 1. \| 2020-03-04 10:50:21.289 Symbol settings are up-to-date for transact.trading. \| 2020-03-04 10:50:21.289 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2020-03-04 10:50:26.159 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2020-03-04 10:50:26.159 Auth Websocket socket (1) \| Creating socket. Using TLS 1.2. \| 2020-03-04 10:50:26.159 Auth Websocket socket (1) \| Connecting to IP: 208.97.219.30. \| 2020-03-04 10:50:26.160 Auth Websocket \| Opening WebSocket. \| 2020-03-04 10:50:26.194 Auth Websocket \| Sending WebSocket handshake. \| 2020-03-04 10:50:26.194 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2020-03-04 10:50:26.312 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2020-03-04 10:50:26.312 Auth Websocket \| Server header \| Connection: Upgrade \| 2020-03-04 10:50:26.312 Auth Websocket \| Server header \| Sec-WebSocket-Accept: uSGgQfc3hgHmF9jOH5Ps37uXEW4= \| 2020-03-04 10:50:26.312 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2020-03-04 10:50:26.312 Auth Websocket \| Server header \| \| 2020-03-04 10:50:26.312 Auth Websocket \| Web socket state is now open. \| 2020-03-04 10:50:26.312 TransAct WS \| Sending account logon message. Live \| 2020-03-04 10:50:26.312 TransAct WS \| Account logon error: -1(-1) \| 2020-03-04 10:50:26.400 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-03-04 10:50:26.400 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-03-04 10:50:26.400 Auth Websocket socket (1) \| CloseSocket call. \| 2020-03-04 10:50:26.412 Auth Websocket \| WebSocket closed. \| 2020-03-04 10:50:26.412 TransAct WS \| Disconnected. \| 2020-03-04 10:50:26.412 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-03-04 10:50:26.412 Auth Websocket socket (1) \| Write in progress. Shutdown being delayed. \| 2020-03-04 10:50:26.412 Auth Websocket socket (1) \| Write has completed. Shutdown being performed. \| 2020-03-04 10:50:26.458 Auth Websocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-03-04 10:50:26.458 Auth Websocket socket (1) \| Socket gracefully closed by remote side. \| 2020-03-04 10:50:26.801 Auth Websocket socket (1) \| Closed. \| 2020-03-04 10:50:26.802 Date Time Of Last Edit: 2020-03-04 18:39:46

[2020-03-04 18:22:53] #2 [Go To First Post]
John - SC Support - Posts: 31360
This is the relevant message: TransAct WS \| Account logon error: -1(-1) \| 2020-03-04 11:01:17.587 Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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