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Direct MessagesDate/Time: Mon, 29 Apr 2024 13:00:32 +0000
Billing
View Count: 470
| [2020-03-02 21:27:04] |
| User600014 - Posts: 12 |
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I am confused by your billing pages and wished it was much more intuitive... For some reason I am now setup for CME and CBOT real time data but I only want CBOT and I am not sure how to correct that. I want to deactivate the CME subscription and figure out what I owe. Twice in the last 2 days it has come back and said I owe more money and both times I paid but I am not sure how to stop this cycle and figure out what I have paid for going forward . Please help I found out how to deactivate the CME data and I paid what I think is the last amount owing and yet my Sierra Chart will still not connect to data and says Denali Data needs to be reactivated.. |
| [2020-03-02 22:48:45] |
| John - SC Support - Posts: 31159 |
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Right now you are setup to have the Denali Exchange Data Feed renew in April with just the CBOT with Market Depth for nonprofessional Trading accounts exchange active. Therefore, your total cost for the data feed for April 1, 2020 will be $30.25 USD for the month ($25 for the data feed and $5.25 for the exchange fees). We do not see any fees taken out for when you activated the CME with Market Depth for nonprofessional Trading accounts this month, so you can just ignore that it ever happened. This means you paid $30.25 USD for the data feed for the month of March. In general, you can see your recurring charges on this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Also, you can see the list of transactions for your account on this page: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 22:51:22] |
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If you still have a problem receiving the real-time data, then refer to the information below: The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 23:22:55] |
| User600014 - Posts: 12 |
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Thanks for your help - It looks like I have a positive balance of $37.10 does that mean my next month charge of $30.25 is already covered?
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| [2020-03-02 23:26:12] |
| John - SC Support - Posts: 31159 |
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Correct. You do not need to make a payment for next month, as you already have enough credit in your account to cover the costs that will be deducted from your account on April 1, 2020.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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