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Date/Time: Mon, 29 Apr 2024 10:33:46 +0000

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Platform Freezing on Startup

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[2020-03-02 19:12:58] #1 [Go To First Post]
User215357 - Posts: 2
For the past week or 10 days, my SC platform is freezing on startup. At first I assumed it was possibly the extra load on the data feeds worldwide caused by all the volatility. But it continues even now and other SC users I have talked with are NOT experiencing any similar problems. I am running the Denali setup and on startup am loading only 1 Chartbook, comprised of 3 charts (CLx2 + ES) running the same studies I was using before the problem started. This is now the sequence of events on EVERY startup: - The Connection Status Light is RED - NOT CONNECTED and remains this way FOR sometimes 5 MINUTES or more before turning Green/Live; - The 3 Charts are showing Historical Download in Progress, and they stay that way until the Connection Status changes to Green/Live; - Even after all 3 charts are active and the status light Green, the entire platform is very sluggish and non responsive. For example, if I attempt to change anything on any of the charts, the response is very slow and jerky. - Sometimes, but not often, a PC or Platform restart helps. As a result, the platform is completely useless for trading and evaluating studies. IT NEEDS HELP AND SO DO I....

[2020-03-02 22:30:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode And also refer to this help topic: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often On that page first refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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