Support Board
Date/Time: Mon, 22 Dec 2025 22:26:24 +0000
How do i connect to your live trading account for the new month
View Count: 1175
| [2020-03-02 19:03:25] |
| User798547 - Posts: 58 |
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i am not getting any data feed to my sierra charts im connected to feed but nothing is reacting to it getting message "must to connect to your live trading account for the new month" i connected to live but still no feed |
| [2020-03-02 20:00:41] |
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We see you are using CTS. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-14 14:13:03] |
| User798547 - Posts: 58 |
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hey i am not able to trade on my live account only sim, i keep activating and paying for the services but cant make any trades on my live account, i seem to have this issue every time i repay all the fees every month, what am i doing wrong ,
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| [2025-08-14 15:02:40] |
| Sierra_Chart Engineering - Posts: 21944 |
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Did you disable Trade Simulation mode?: Trade Menu: Trade Simulation Mode On (Trade menu) What is Global Settings >> Data/Trade Service Settings >> Current Selected Service set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-05 14:38:32] |
| User798547 - Posts: 58 |
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hey i am still having trouble using my live account , i can only place trades on sim, any help would be appreciated, i have been paying for live account but i have not been able to use it for the last few months to trade
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| [2025-09-05 16:12:57] |
| John - SC Support - Posts: 43583 |
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Who is your broker and what trading service are you setup to use with them? What exactly occurs when you try to place a trade? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-22 14:12:32] |
| User798547 - Posts: 58 |
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i can still not figure out how to get my sierra chart to conect to my trading account, i can only trade sim mode, the chart will not let me place orders on my live account, i have had this isue for a few months and keep paying 240 a month to trade but i cant, any help would be appreeated but im not sure why i keep paying so and dont get any service to my live account
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| [2025-09-22 16:47:16] |
| John - SC Support - Posts: 43583 |
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Who is your broker and what trading service are you using?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-22 14:20:36] |
| User798547 - Posts: 58 |
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hey i can still not trade my account i am only able to place orders on sim mode , when i switch over to my live account my dom will not let me place orders, I I am using tenton order routing, is that correct or have i been paying for the wrong feed this whole time, i have not been able to trade my live account for about a year but still pay for the services, any help would be appreciated, thanks
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| [2025-12-22 17:35:55] |
| John - SC Support - Posts: 43583 |
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Who is your broker and what trading service are you setup to use with them? If you are not certain of the trading service you are setup to use, then check with your broker on this. We need this information to help you connect to that account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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