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Direct MessagesDate/Time: Fri, 03 May 2024 05:16:45 +0000
Missing market depth after upgrade to v2057 (64 bit)
View Count: 489
| [2020-03-02 17:50:12] |
| mbilyanov - Posts: 62 |
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Hi, I'm not sure if this is because I have upgraded or something else, but the market depth is missing now. Please see the images. I'm also on the Denali Data Feed, maybe something changed there? The first image shows the missing depth, the second one shows how things were last week. Thanks, M.B. |
 sc_missing_depth.PNG / V - Attached On 2020-03-02 17:49:12 UTC - Size: 56.39 KB - 178 views sc_missing_depth2.PNG / V - Attached On 2020-03-02 17:49:21 UTC - Size: 815.95 KB - 212 views |
| [2020-03-02 17:54:00] |
| User487595 - Posts: 12 |
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Yes I'm having the same problem but with CFE, last night I was getting full depth for all the levels now it only shows the current bid/ask
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| [2020-03-02 18:08:14] |
| mbilyanov - Posts: 62 |
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Ok. Good to know it is not only me.
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| [2020-03-02 18:37:58] |
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Both of you are describing two wholly different issues. They are unrelated because they involve different exchanges. Make sure you are connecting to your live Interactive Brokers account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees And check this Chart Setting: Chart Settings: Maximum Market Depth Levels (Chart >> Chart Settings >> Market Depth menu) (Maximum Market Depth Levels) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 19:05:12] |
| mbilyanov - Posts: 62 |
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I can confirm that (without actually changing anything) after I have upgraded to v2058 (pre-release), I no longer experience the problem.
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