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Direct MessagesDate/Time: Tue, 07 May 2024 00:29:52 +0000
Sierra Chart fees / real-time data connection fees / exchange data fees
View Count: 592
| [2020-03-01 21:47:59] |
| User872452 - Posts: 28 |
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Hi, I had been purchasing my usage and data through an AMP futures account, at $25/mo for SC and $15/mo for CME data (including market depth) bundle. I decided to go back to using my interactive brokers account, so I updated my SC service package manually (12 months service package 5) and tried to then activate the CME data bundle but received a message that I first need to activate a real time data connection, which would be an additional $40/month? Is this correct? If so why was this not r3equired when I purchased my subscriptions through AMP futures? Thank you |
| [2020-03-01 22:00:16] |
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The problem is your account is associated with AMP. Since you are now paying for we have removed that association. So the standard data feed pricing now applies. However, much more importantly, do not use the Sierra Chart Exchange Data Feed for CME group exchange data. Instead you need to use the Denali Exchange Data Feed. Instructions: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-01 22:00:54
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| [2020-03-01 22:01:28] |
| User872452 - Posts: 28 |
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Thank you very much for your prompt reply
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| [2020-03-01 22:08:45] |
| User872452 - Posts: 28 |
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Just to clarify, this means that I will indeed have to pay an additional fee (Denali) going forward? And this would not be the case if I had stayed with AMP?
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| [2020-03-01 22:16:36] |
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Yes this is true going forward especially being you are using Interactive Brokers and you would not want to use that data feed because it is substandard. So you will need to use a good quality data feed like the Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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