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Direct MessagesDate/Time: Fri, 03 May 2024 15:54:31 +0000
VS 2028
View Count: 536
| [2020-02-28 16:33:19] |
| Crtfyd - Posts: 277 |
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I noticed in new version some work on GUI. Not knowing a lot about that, but seeing it has to do with display, I wonder if this is my problem. 2 charts: 1-min bars, and 1-tick Range bars. Obviously the 1 tick range chart is calculation intense. The market has been crazy the last two days in volatility, so I wonder if its that GUI, or my Charts, that lag at one point at the opening 2 minutes behind my DOM (TransAct).(So in other words TransAct getting info to me fast, at least to DOM) Sierra in whole is sluggish. My CPU is consistently at 17% (Quad core, SSD) Memory at 23%. Intel HD Graphics 46 @1%, So no problems there. My Update interval is set to 900 Global, and both charts are set to 0 (Global). Should my 1-Tick Range chart be set to a lower number update interval? Is this bc of the GUI that was worked on in latest version? Also, Can I assume that since I have 7 other charts, but all are set to a future date as to not be "activated" while looking at the two charts mentioned, that these do not effect performance if set this way? Thx |
| [2020-03-02 00:39:55] |
| Sierra_Chart Engineering - Posts: 14201 |
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This is not within the scope of our support. You are using a data feed which is not provided by Sierra Chart. To solve the problem you need to use this data feed: Denali Exchange Data Feed Do not contact us again about any data feed issues if you are going to continue to use the Transact data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 14:09:04] |
| Crtfyd - Posts: 277 |
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If you read it, you'd see I didn't think it was data related bc of the fast DOM from the same data feed. The items I listed were chart related as I saw it. Are you saying that Sierra Chart no longer provides support to Sierra Chart users that have a different data feed regardless if it's Sierra Chart related? Please clarify for the Sierra Chart users that don't use your data feed that you didn't only change preference, but refuse support of Sierra Charts if fed by another data. Please forward this to your supervisors. Thank You.
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| [2020-03-02 18:49:03] |
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No it is not the same data feed. Transact uses a completely different data feed to feed their Trading DOM. It is a UDP feed using a different protocol. We have said this previously. Are you saying that Sierra Chart no longer provides support to Sierra Chart users that have a different data feed regardless if it's Sierra Chart related? Yes this is correct because we cannot do anything about the problem.There are no supervisors . You have got to be kidding us. You are deal with the top engineers here. Why do you use Transact? Why are you continuing to put up with their problems and keep blaming them on us. Why in God's name do you continue to put up with transact problems and post here about them. We are tired of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 22:13:45] |
| Crtfyd - Posts: 277 |
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Yes, you are the Engineers. I am not, which is why I wanted clarification. The first sentence in the response was to the point. Regarding whether it was reasonable to assume that the DOM and charts use the same data feed, I don't think is out of line. Yes, Support has stated before they consider TransAct an inferior feed, but you can imagine the different prospective I get from them. Don't take the asking for supervisors as an afront, bc as I said, I got short curse answers and the problems were not consistent enough to become a problem. Now they are. Does changing to the Denali feed for the charts create any problems with the DOM of Transact? I do not want to change my brokerage account right now. But not knowing the nuances, I assume that I can expect possible different prices between the two since they are coming from two different feeds. Assuming you cant speak to their possible reliance/speed, would this be minimal? I say this bc as mentioned, the DOM seems fast enough, so if the Denali feed keeps my charts up to speed, I would assume this wouldn't be a problem. Does this sound reasonable or is there something else that could be a problem, since I assume we are just talking about the efficiency of Sierra Charts. Thank You. |
| [2020-03-04 18:25:50] |
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Does changing to the Denali feed for the charts create any problems with the DOM of Transact? No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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