Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 27 Apr 2024 20:02:15 +0000
Data feed and charges
View Count: 474
| [2020-02-12 14:39:22] |
| User180814 - Posts: 45 |
|
I use Gain as a broker and switched from Gain data feed over to Sierra Denali data feed last month. At the time I was told by the tech rep at Sierra by phone that Sierra would not be charging for data for a few months. I was charged by Gain for Feb $40.00 and received an email from Sierra to provide more funds to pay for data for Feb. $40.00. I don’t want to pay twice for data, however, I’m happy with the Sierra data feed Denali and it is set up on my system. I canceled auto payments for Data at again for March and going forward, but can Sierra make sure I’m turned on with The Denali feed for this month without further payment? Thanks for your help. Regards,
Date Time Of Last Edit: 2020-02-12 15:55:11
|
| [2020-02-12 15:54:11] |
| |
|
You would only have to pay the exchange fee for the Denali exchange data feed . We will look into why the email notice included the full price. That is not right. The data feed is active for your account at this time and until the end of February. There is only the cost of the exchange fee. Can you forward a copy of the email to support@sierrachart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 15:55:41
|
| [2020-02-12 21:20:09] |
| SC Support - Posts: 1795 |
|
Spoke to User180814, answered his current questions.
|
To post a message in this thread, you need to log in with your Sierra Chart account: