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Direct MessagesDate/Time: Tue, 23 Apr 2024 10:38:59 +0000
Couldn't adjust and cancel orders on chart trader live trade
View Count: 461
| [2020-02-04 15:40:20] |
| Woodzy - Posts: 30 |
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As a Gain Capital user I had to change data recently and went with the order routing option with Denali data. I had an issue yesterday testing chart trading live. Sim trading as been working fine, I use chart trading and chart DOM, but today I tried a live trade just on the micro Emini to test everything live and my chart trading & DOM was not responding, I could not move or cancel limit orders on the chart trader or chart DOM. I was trading the micro from the Emini chart as I have done in the past using the following options: Trade the current Quote symbol and use a trade symbol ESH20/ MESH20 ticked from chart settings On this occasion I couldn't adjust the trade once placed. I couldn't cancel the limit order or the OCO stop/ take profit. The limit got filled and I had to open a seperate MESH20 DOM to flatten the position. But the OCO orders remained active on the chart trader and I couldn't cancel them, one side got filled and I had to flatten this from the separate MESH20 Dom as well. Luckily none of this cost me too much just fees and commissions but I need to find out why this happens. I have attached message log details copied from the time (sorry I couldn't do it the correct way) |
Private File |
| [2020-02-04 20:17:15] |
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You are using Gain Capital for order routing. This is a chargeable analysis. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis However, based upon your description it does look like it was a server issue. And if this is indeed the case, this is precisely why it is, we are in the process of phasing out services like Gain Capital. Maybe we should just not even charge for this just to confirm our decision-making process is correct. So we will not charge for this. We are interested to find out if this was a Gain Capital issue. And it only then will lead to a decision that we are eventually going to remove support altogether for Gain Capital. So no cost for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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