Support Board

Date/Time: Fri, 03 May 2024 19:45:03 +0000

Post From: Couldn't adjust and cancel orders on chart trader live trade

[2020-02-04 20:17:15] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are using Gain Capital for order routing. This is a chargeable analysis. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis However, based upon your description it does look like it was a server issue. And if this is indeed the case, this is precisely why it is, we are in the process of phasing out services like Gain Capital. Maybe we should just not even charge for this just to confirm our decision-making process is correct. So we will not charge for this. We are interested to find out if this was a Gain Capital issue. And it only then will lead to a decision that we are eventually going to remove support altogether for Gain Capital. So no cost for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing