Support Board
Date/Time: Tue, 28 Oct 2025 23:12:53 +0000
SC Futures Order Routing/Data not receiving any data
View Count: 651
| [2020-01-22 16:15:22] |
| Ernie Doo - Posts: 46 |
|
Dear Sierra Chart team, When I select SC Futures Order Routing/Data in the Data/Trade Service Settings, Sierra Chart connects but does not receive any data. The charts don't move. In the Message Log window it shows a message saying "Subscribing to streaming market data in the service client is not supported. Symbol: DYZ19" among other messages but this one is the only one referring to market data. I think I have everything OK with my account, my balance and my clearing firm for order routing, I have also checked that "Trade Simulation" is off, so I don't know what is wrong. Could you please help me? Thanks, Ernesto |
| [2020-01-22 16:43:18] |
| Sierra_Chart Engineering - Posts: 21248 |
|
You need to convert the symbols to the ones used by the Sierra Chart order routing service. You need to select Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: