Login Page - Create Account

Support Board


Date/Time: Thu, 27 Feb 2020 05:38:30 +0000



SC Futures Order Routing/Data not receiving any data

[2020-01-22 16:15:22]
Ernie Doo - Posts: 18 | Ending Date: 2020-03-21
Dear Sierra Chart team,

When I select SC Futures Order Routing/Data in the Data/Trade Service Settings, Sierra Chart connects but does not receive any data. The charts don't move. In the Message Log window it shows a message saying "Subscribing to streaming market data in the service client is not supported. Symbol: DYZ19" among other messages but this one is the only one referring to market data.

I think I have everything OK with my account, my balance and my clearing firm for order routing, I have also checked that "Trade Simulation" is off, so I don't know what is wrong.

Could you please help me?

Thanks,
Ernesto
[2020-01-22 16:43:18]
Sierra_Chart_Engineering - Posts: 535 | Ending Date: 2020-11-26
You need to convert the symbols to the ones used by the Sierra Chart order routing service.

You need to select Edit >> Translate Symbols to Current Service:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account