Login Page - Create Account

Support Board


Date/Time: Thu, 09 Apr 2020 10:48:22 +0000



account down 1/21/2020

[2020-01-22 15:49:51]
JAY NORRIS - Posts: 3 | Ending Date: 2020-08-10
my trading charts account was down all day today-1/21/2020

can not trade due to this
[2020-01-22 16:30:55]
Sierra_Chart_Engineering - Posts: 589 | Ending Date: 2020-11-26
Gain Capital has a serious ongoing problem with their market data feed:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373

As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until the end of the month.

We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done.

Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-22 16:34:33]
John - SC Support - Posts: 1711 | Ending Date: 2020-04-29
We see you have already signed the agreements, so we have activated the Denali Exchange Data Feed for you along with the CME Group with Market Depth exchange. The exchange fees are waived for the rest of this month, but on February 1st the system will deduct $15.75 USD for the exchange fee for that month of February. Just be aware of this.

The $25.00 USD fee for the Denali Data Feed itself is waived through March.

Let us know if you have any questions or issues.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account