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Direct MessagesDate/Time: Fri, 26 Apr 2024 18:39:18 +0000
Price Data not updating, even after delete/download
View Count: 461
| [2020-01-21 03:07:18] |
| JohnnyT - Posts: 22 |
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I noticed my charts were not correctly updating today. I delete/downloaded the data, but that did not help. I moved my account to a secondary computer using the same chartbook and same data feed and they are correctly working. Troubleshooting: -Restarted the computer -Downgraded the SC software to match the working one (2028 64-bit) -Deleted/downloaded data multiple times Observations: -I noticed that the DF and BR connections increase significantly more than the working computer. -I ran a replay overnight. I bring this up, because this is the first time I ran an overnight reply and then the next morning I was having issues. -The message log shows multiple "Waiting for historical downloads to complete with the IDs: 92, 93, 94, 95." I have no idea if that's normal behavior. -The ES doesn't pull the full data, while CL does when delete/downloading. Please let me know the next troubleshooting steps. Thanks, John |
| [2020-01-21 03:38:54] |
| JohnnyT - Posts: 22 |
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I see there are other GAIN feed users having issues. Please close this ticket.
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| [2020-01-21 06:57:58] |
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Refer to: Announcement Regarding Gain Capital Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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